265115 Resourcing Operations Manager (2023)

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If those don't work please email the Resourcing Hub at recruitment@levellingup.gov.uk with your application and/or CV before the submission deadline. Any applications received after the deadline may not be considered.

Short Summary

At the Department for Levelling Up, Housing and Communities (DLUHC) we are committed to creating an inclusive and respectful work environment for all our colleagues and that reflects the diversity of the public we serve.

We want to maximise the potential of everyone who chooses to work for us and understand diverse perspectives and experiences are critical to our success. We welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

Are you a passionate and engaging recruitment specialist with excellent knowledge and understanding of resourcing tools and strategies?

Are you an individual that thrives on identifying and implementing new ways of working whilst demonstrating a high level of stakeholder management?

If so, then we would love to hear from you!

The Resourcing Hub ensure DLUHC have the right people, with the right skills at the right time. The successful candidate will have a pivotal role in leading the recruitment team to provide high quality resourcing advice and support to our stakeholders. This means a real focus on stakeholder engagement and attention to detail.

This is a great opportunity for a resourcing expert to lead a highly motivated and passionate team in an exciting and fast paced environment.

Job Description

The People Capability & Change (PC&C) Directorate provides direction, drives change and delivers support on the Department’s people issues. We are an exciting, fast-paced place to work, and we operate as a single team, working flexibly across projects as required, to use our combined knowledge and expertise in the most effective and efficient way.

This is an exciting time to be joining the HR Operations Centre within PC&C as we drive forward changes for the recruitment, on-boarding and transactional services teams. We have for the first time, moved all three teams under the same portfolio to provide a centralised, more efficient process and create a positive end to end experience for candidates, vacancy managers, and DLUHC colleagues.

The Resourcing Operations Manager will:

  • Lead the day-to-day operations of the resourcing team, ensuring the team provide a high-quality service to all customers by responding to queries in a timely and professional manner.

  • Use data, insight and evidence to influence and inform stakeholders on a wide range of complex resourcing issues.

  • Lead and drive recruitment project activity within the team, with a focus on building capability and expertise.

  • Implement and drive forward improvements to resourcing approaches, looking for new and innovative ways to digitise and streamline processes. You will be comfortable exploring new technology to improve services.

  • Play a key role in leading the operations of the surge resourcing, if and when it is stood up, helping the Department respond to emergencies.

  • Build credible and trusted relationships with a wide range of demanding and diverse stakeholders. This includes leading conversations with Network and Profession representatives.

  • Lead on contract management with our external stakeholders such as our Applicant Tracking System (Applied), LinkedIn, West Midlands Job Board – working collaboratively with the supplier and stakeholders to continue to develop the system, solve problems and address concerns.

  • Work closely with the Civil Service Commission overseeing the quarterly returns and provide expert advice on the Civil Service recruitment principles to ensure the Department remains complaint and maintains a good rating.

  • Have responsibility for the contingent labour process and become an expert in IR35 legislation, supporting the team with difficult IR35 queries and disputes. As the IR35 expert you will be confident making difficult decisions and remain firm under challenge.

  • Management of the recruitment budget ensuring costs are allocated to services providing the best value for money.

  • Oversee all recruitment and contingent labour controls, ensuring appropriate processes are implemented and adhered to so that budget and workforce requirements are not exceeded.

Person Specification

  • Have a proven track record of successful delivery of resourcing approaches and strategies to meet business needs.

  • Be a resilient and inclusive leader and be able to demonstrate you have supported a resourcing team to navigate through complex and taxing resourcing scenarios.

  • Have a creative problem-solving outlook, promoting a solution focused culture across the wider resourcing team with particular emphasis on continuous improvement.

  • Be comfortable working flexibly, particularly in changing and demanding situations.

  • Excellent customer service skills balanced with the confidence to remain firm under challenge.

  • Have the ability to multi-task effectively, prioritising workloads across competing demands whilst still ensuring a high-quality service is still provided.

  • Substantial experience utilising data analytics to drive and influence business decisions and priorities.

  • Have excellent communication skills, and the ability to influence stakeholders up to the most senior levels.

  • Be willing to continue their own development and understanding in recruitment best practice, labour market trends, and attraction routes.

Selection process details

We are for everyone

At DLUHC we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We promote equality of opportunity in all aspects of employment and a working environment free from discrimination, harassment, bullying and victimisation.

We would strongly recommend that applicants get in touch with the vacancy manager to find out more information about this role.

We are for everyone

DLUHC want to bring in a diverse workforce at all levels.

Our application system is designed to remove as much bias as possible from the recruitment system – this means that a hiring manager does not know your name, your details, see your whole application in one go (or have your CV at review stage unless stated otherwise).

Your answers are randomised and chunked up. This means that each assessor views sets of responses to questions for example all candidates’ responses to ‘Seeing the Big Picture’ rather than seeing a candidate’s full application. The science behind this is that recruitment can be subject to ordering and fatigue effects and we want to reduce this as much as possible.

Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors.

When writing your application, remember:

  • The assessor won’t be reading your answers sequentially.

  • Do not assume that the same assessors will have read all of your answers.

  • If talking about something in your first answer, make sure that you write the second answer as if you had not written the first (and so on!).

At sift, we will be assessing

  • Experience - lead criteria

  • Seeing the Bigger Picture

  • Changing and Improving

  • Leadership

There is a 250 word limit per question.

In the event that we receive a large number of applications, we may conduct an initial sift using the lead behaviour listed in the advert. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

The interview will be of a blended nature consisting of behaviour, experience, ability, and strength based questions as listed in the advert. The strength based questions will require natural responses from the candidates. Candidates successful at sift will be asked to deliver a presentation at interview. Further details will be provided to candidates at the point they are invited to attend an interview.

In full the campaign will test the below Success Profile Elements:

  • Behaviours: Seeing the Bigger Picture, Changing and Improving, Leadership, Communicating and Influencing.

  • Experience

  • Ability

  • Strengths

We do not consider direct CV applications to our Recruitment mailbox – you must apply for this role via the application link on Civil Service Jobs.

Please note that near miss offers may be made at the lower grade to candidates who do not meet the grade criteria for this campaign.


  • The salary for this role is £37,064 (National).

  • For existing civil servants, the usual policy on level transfer and promotion will apply and is non-negotiable.


Transfers across the Civil Service on or after 4 October 2018:
Any move to DLUHC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

For further information about the benefits available to DLUHC employees, please see the attached Candidate Pack.

Geographical Location

  • Birkenhead

  • Wolverhampton

There may be opportunities for candidates to work flexibly depending on the business needs. This will be discussed with the vacancy manager on a case-by-case basis if you are successful for the role.

Sift and Interview Dates

Sifting is envisaged to take place W/C 13th February 2023with interview dates to be confirmed. All interviews are currently being held remotely via videocall.

Reserve List

In the event that we identify more appointable candidates than we currently have posts available, we will hold applicant details on a reserve list for a period of 6 months from which further appointments can be made. This may include roles at a lower grade. Candidates placed on a reserve list will be informed of this. Those candidates who do not wish to remain on the reserve list should contact recruitment@levellingup.gov.uk to be removed from the reserve list.

Candidate Pack Information

Please see attached Candidate pack for further information.

Internal Fraud Database

The Internal Fraud function of the Fraud, Error, Debt and Grants Function at the Cabinet Office processes details of civil servants who have been dismissed for committing internal fraud, or who would have been dismissed had they not resigned. The Cabinet Office receives the details from participating government organisations of civil servants who have been dismissed, or who would have been dismissed had they not resigned, for internal fraud. In instances such as this, civil servants are then banned for 5 years from further employment in the civil service. The Cabinet Office then processes this data and discloses a limited dataset back to DLUHC as a participating government organisations. DLUHC then carry out the pre employment checks so as to detect instances where known fraudsters are attempting to reapply for roles in the civil service. In this way, the policy is ensured and the repetition of internal fraud is prevented.

For more information please see- Internal Fraud Register

Fixed Term Details

For external candidates – you will be offered a 12 month fixed term appointment with a possibility of permanency.

For existing civil servants – you will be offered a 12 monthloan opportunity. Before applying for the role, you will need to seek approval from your parent department to take up a loan appointment should you be successful.

For secondments - you will be offered a 12 month secondment opportunity. Before applying for the role, you will need to seek approval from your employer to take up a secondment opportunity should you be successful.

For DLUHC employees - you will retain your existing contract.

Contact details

DLUHC Resourcing Hub


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