7 Reasons Your Process Servers Should Use ServeManager (2022)

There’s a shift in technological sophistication occurring in the process serving world.

With pressure coming from the debt and collection industries to create compliance standards for their vendors and regulatory agencies requiring strict record keeping, process servers and their clients need to take a critical look at the technology that’s being used to manage service of process.

The wordaudit is no longer a foreign one for process servers and their clients within the foreclosure and collection industry. Unfortunately, not all process servers are prepared to provide transparency when asked for it. With the right software solution, however, a process serving firm doesn’t need to worry about audits, transparency and compliance. A software solution like ServeManager can provide this for them.

7 Reasons Your Process Servers Should Use ServeManager (1)

Up until recently, the off-the-shelf process serving software market has been stagnant, while larger companies rely on dated proprietary systems that have settled into their workflow over 20 plus years. Because of their platform and codebase these systems are difficult and expensive to modernize.

ServeManager is a SaaS (software as a service) product designed to provide process servers everything they need to run their business, yet offers a multitude of benefits for their clients too.

Here are just a few reasons why the process serving company you hire should be using ServeManager.

Reason №1
Accountability & Compliance

In 2011, the New York City Department of Consumer Affairs (DCA) implemented strict licensing rules. These rules require process servers to log the date, time, and location of service attempts using GPS technology through a third party vendor, without the option to alter these records after the fact. Implemented as a result of a sewer service scandal, the rules help provide accountability and transparency to clients and to the regulating body, a selling point that many companies in other states are implementing as well.

(Video) Process Servers are Making the Switch to ServeManager

[...] process servers are being asked for a higher level of accountability and compliance standards outlined by their clients.

While more jurisdictions are sure to follow New York’s lead in the future, the financial and debt services sectors are not waiting. Driven by a demand for increased consumer protection and the subsequent need for transparency, process servers are being asked for a higher level of accountability and compliance standards outlined by their clients.

“Compliance isn’t just a requirement in New York,” said Kyle Jones of Aristocrat Investigations, who has offices in Kansas, Iowa and Missouri. “We service large accounts in the financial sector. We wouldn’t have that business if our technology wasn’t compliant. Ten of the 12 standards required by one client specifically mentions technology or software.”

ServeManager is a secure, SaaS-product backed by a company that will meet the technology requirements set forth by high volume financial clients or law firms. In addition to GPS-verified attempts with timestamps ServeManager allows the process server in the field to take photos and upload them to the job records.

Reason №2
Collaboration

Many process servers provide their clients with email or job updates via a client portal. Process servers who use ServeManager can allow their clients to create jobs, upload service documents, download affidavits, supply new service address, see complete job history and much more.

Most of our clients prefer contact electronically now.

ServeManager allows multiple attorneys and paralegals to have their own accounts and access all the jobs that they are associated with, and even allows you to work with multiple process serving firms.

When a process serving company can update their client from the field and let them know an address is bad or a paper has been served, it doesn’t get more efficient than that.

(Video) How to become a Process Server | Sponsored by ServeManager.com

“Most of our clients prefer contact electronically now,” said Jayne Rauser of Diversified Legal in Atlanta, Georgia. “We used to have paper field sheets that would be turned into the office. Now we’re getting instantaneous information back from the field that we’re immediately able to share with the clients.”

Reason №3
Speed and Efficiency

A recent survey of ServeManager users revealed a significant savings in time and increase in efficiency. Process serving firms save over 25 minutes per job just by using ServeManager. They also report that ServeManager saves them 13 minutes more than their previous software solution.

7 Reasons Your Process Servers Should Use ServeManager (2)

The survey also found that 96% of process servers who use ServeManager experience an improvement in workflow, with 65% reporting a dramatic improvement.

This improved process and newfound efficiency enables your process servers to serve more papers, faster. They’re also likely to reduce their overhead costs. Over 90% of ServeManager users are saving money in at least one of the following categories: printing, mailing/shipping, IT, computer hardware and payroll.

7 Reasons Your Process Servers Should Use ServeManager (3)

The companies that are looking at improving their workflow and investing in technology are the types of financially healthy businesses that are going to be able to provide you quality service on a consistent basis for the long term.

By the way, 89% of process serving companies using ServeManager say that their client happiness has improved, with 50% saying their clients are dramatically happier.

(Video) ServeManager: Setting Up Your Account

Reason №4
Official Affidavits

Most states and courts do not have an official affidavit, and will accept a general-purpose Nationwide affidavit of service. There are a handful of states, however, that have very specific forms that need to be utilized. California, Texas, New Jersey and New York are on that list. Thus far, 20 plus affidavits have been built into the system, making the generation of these documents instantaneous based on the service data.

Additionally, ServeManager allows your process server to share a digital copy of the affidavit after it has been generated. And, in jurisdictions that allow digital signatures, you can have the affidavit in your hand instantaneously.

Reason №5
Security

ServeManager is a secure, cloud-based solution. The level of security that is being employed, is essentially the same as any major banking institution.

With a cloud-based solution, not only do your process servers not need to worry about keeping their software updated, they don’t need to worry about hardware and back-ups. So, you can check Disaster Recovery off the list. That’s done for them so they can focus on running their business, not managing their technology.

Reason №6
Law is Adopting the Cloud

A recent LexisNexis study posted on their Business of Law Blog stated that Law Firms are increasingly moving toward the cloud. Currently, 39% of law firms are using the cloud for legal-related functions and 72% of lawyers believe firms are likely to look to the cloud in 2014 when it comes to choosing technology solutions.

7 Reasons Your Process Servers Should Use ServeManager (4)
Source: LexisNexis

So, what does this mean for process servers? First of all, if your clients are moving that direction, you should take notice. Second, if you’re concerned about security, who else to follow than law firms. Third, integration. Cloud solutions are spring-loaded to connect with one another. The ease in which two cloud based solutions can talk to one another securely is much greater and has fewer logistical issues than getting legacy system to to integrate. Or, a legacy system to integrate with a cloud solution.

There certainly are larger process serving firms that have created sophisticated software systems. But, is it as credible for them to be managing the data you need to be auditing? Or, should this be managed by a third party, like the state of New York requires?

(Video) Switching to ServeManager

Reason №7
Support and Training

ServeManager was created by the company that created ServeNow.com, a trusted network of professional process servers. Since 2003, ServeNow has been working working with process servers and supporting the industry with educational content and tools to run their businesses.

The ServeManager team includes an in-house development team and support staff dedicated to user success. Weekly training webinars are available to all new customers and an ongoing Pro Series has been created to help process servers improve their processes.

Summary

In summary, it’s not a question of if, it’s a question of when process servers across the board will be required to utilize a third party software application like ServerManager to track their jobs and store their service data.

The forward thinking companies that are utilizing this type of technology now are going to be best suited to support your service of process needs in the long run. They are going to be the one’s that help define the de facto standards or regional requirements, but most importantly they’re the ones that are going to protect your business and are focused on customer service.

Tell Your Servers About ServeManager

Invite your process servers to register for a free account. Just copy and paste the following into an email. Feel free to edit the message, but remember to include the link so they can get more info and register.

Copy, paste and email to a process server:

FAQs

Can a process server leave papers at your door in Florida? ›

A process server may also leave copies of the paperwork at the person's house. However, the documents must be received by someone at the home who is at least 15 years of age. It's important to note that the person being served must be made aware of the nature of the documents.

How late can a process server come to your home in Florida? ›

At Their Residence

There are no definite laws about when a process server can serve a person in their home, but common sense dictates that service should not be attempted before 6 a.m. or after 9 p.m. at a private residence.

How late can process servers serve in Texas? ›

What Hours Can a Process Server Serve You? A process server can attempt to serve someone at any time of the day or night except on Sundays in Texas. He may ask the person being served to sign that he or she received the legal documents once served, but it isn't necessary.

What is a process in a server? ›

A server process is a task that is performed on the server. You can assign the task to perform a specific operation, such as migrating data from a storage pool to the next storage pool in the hierarchy. Issue the server processes to resolve problems that you are having with your server.

How long does a process server have to serve papers? ›

For standard serves, the typical time to serve papers is 5-7 days. Turn-around-time (or TAT) can vary from process server to process server. However, this is something that can be determined in most cases by you, which usually leads to a higher cost.

Do process servers call you before they serve you? ›

Answer: Legitimate process servers are highly unlikely to make such calls. The calls are almost certainly from scammers who try to frighten people into giving account information to transfer funds.

How many times will a process server try to serve you in Florida? ›

If the party to the lawsuit owns the business, then the Floria Rules of Civil Procedure state that the process server must attempt to carry out personal service at least two times.

Can a process server trespass in Florida? ›

SB 912 provides that a process server, either as appointed by the sheriff or the court, does not commit the criminal act of trespass and is immune from civil liability when the process server needs to enter property other than a structure or conveyance to serve process.

Can someone else accept served papers in Florida? ›

Substituted Service

Sometimes Florida law allows a process server to leave documents with someone other than the intended person to be served. Substituted service is valid and acceptable under a few limited circumstances.

How many attempts will a process server Make in Texas? ›

In most cases, three attempts will be made, and at different times of the day and on different days. If the process server fails to serve the documents after all attempts are made, the applicant can go to the court and ask permission to deliver the documents by a substitute or alternative service method.

How Much Do process servers make in Texas? ›

How much does a Process Server make in Texas? The average Process Server salary in Texas is $39,397 as of September 26, 2022, but the range typically falls between $34,042 and $45,493.

Can you serve process in Texas on Sunday? ›

No civil suit shall be commenced nor process issued or served on Sunday, except in cases of injunction, attachment, garnishment, sequestration, or distress proceedings, provided that citation by publication published on Sunday shall be valid.

What are the duties of process server? ›

The process server delivers documents and notifications, typically face-to-face, to meet obligations of the court for this notifications process. Serve subpoenas regarding legal cases. Maintain and complete subpoena logs and certificates of service. Prepare related legal documents, correspondence, and status reports.

What is a server and examples? ›

server, network computer, computer program, or device that processes requests from a client (see client-server architecture). On the World Wide Web, for example, a Web server is a computer that uses the HTTP protocol to send Web pages to a client's computer when the client requests them.

What is the client process? ›

The Client Process tool shows the name of the local client process that is responsible for making each request. The client process will usually be your web browser, such as firefox.exe, but there are many potentially unknown HTTP clients that the Client Process tool can help you discover.

Can you serve court papers by email? ›

In the case of service by email, a specified method can be agreed so that the receipt of court documents may be managed and monitored properly. Service of documents by email is 'opt-in'. Simply because correspondence is sent by email between the parties does not mean a court document may be served by email.

What happens if summons not received? ›

If anyone is unresponsive to a summons also known as legal notice the court would respond by or the course of action of the court would be initiating ex-parte legal proceedings which would entail the plaintiff proving his claim through the legal procedure as well as by evidencing supporting his claim.

Do process servers call from blocked numbers? ›

If you start getting phone calls from process servers on strange, non-local or blocked numbers, it's probably a scam.

Do process servers leave notes? ›

Process servers cannot leave papers in a person's mailbox. By federal law, only authorized U.S. Postal Service employees are allowed to open the mailbox or touch the mail of another person. Servers who tamper with someone's mail or mailbox are subject to criminal charges.

Why am I getting so many spam calls all of a sudden 2022? ›

Why am I getting spam calls all of a sudden? Usually, it's because your number has been sold in a group list of phone numbers to other scammers. Remember, you can always report spam calls to the Better Business Bureau and also the Federal Trade Commission.

Is a1 processing legit? ›

This place is a scam!!! I paid $89 and the phone number has been disconnected! Have heard nothing back from this company!!! DO NOT USE!!!

How do I stop being served in Florida? ›

Alternative Service

Alternative methods of service exist for cases in which the individual to be served cannot be located or served for whatever reason. A judge must approve alternative service, as well as the method of service. The most common alternative method of service is publication in a local newspaper.

How far in advance must a subpoena be served? ›

If it is delivered in person, it must be served at least 10 days before the court date; For a Notice to Attend AND Bring Documents: You must have it served by mail at least 25 days before the court date. If it is delivered in person, it must be served at least 20 days before the court date.

Can you be served by mail in Florida? ›

Service is required for all documents filed in your case. Service means giving a copy of the required papers to the other party using the procedure that the law requires. Generally, there are two ways to make service: (1) personal service, or (2) service by email, mail, or hand delivery.

How Much Do process servers make in Florida? ›

As of Sep 20, 2022, the average annual pay for the Legal Process Server jobs category in Florida is $41,653 a year. Just in case you need a simple salary calculator, that works out to be approximately $20.03 an hour.

Can process servers come on private property Florida? ›

Do Not Trespass. If process servers are delivering court documents to private property, they are not permitted access to this property unless the owner allows them. They must obey the "No Trespassing" signs they see on that property, or they could face criminal charges.

How far in advance must a subpoena be served in Florida? ›

The subpoena must be posted at least 5 days before the date of the witness's required appearance. 3. If the appearance date is less than 5 days from the date of service.

How do you answer a summons without a lawyer? ›

Take your written answer to the clerk's office.

If you've decided to take your answer to the clerk's office in person for filing, bring your originals plus at least 2 copies. The clerk will take your documents and stamp each set of papers "filed" with the date. They will then give the copies back to you.

How do you respond to a summons? ›

Once a complaint has been served, either with a summons or in response to a demand for a complaint, the defendant must respond by having the plaintiff served with an answer or a motion, usually, a motion to dismiss. An answer, like a complaint, states a party's position regarding the case.

What happens after summons is served? ›

Summons issued by the court personally to the Defendant or his agent. After such service the officer of the court (Belief of court) shall obtain signature of the Defendant or his agent or adult member of his family to whom served personally and return original copy of summons to the court with his report.

Can you be served by mail in Florida? ›

Service is required for all documents filed in your case. Service means giving a copy of the required papers to the other party using the procedure that the law requires. Generally, there are two ways to make service: (1) personal service, or (2) service by email, mail, or hand delivery.

Can a process server trespass in Florida? ›

SB 912 provides that a process server, either as appointed by the sheriff or the court, does not commit the criminal act of trespass and is immune from civil liability when the process server needs to enter property other than a structure or conveyance to serve process.

How do I stop being served in Florida? ›

Alternative Service

Alternative methods of service exist for cases in which the individual to be served cannot be located or served for whatever reason. A judge must approve alternative service, as well as the method of service. The most common alternative method of service is publication in a local newspaper.

How are publications served in Florida? ›

Serving a Defendant in a Residential Foreclosure Action by Publication
  1. Step 1: Conduct A Diligent Search and Inquiry. ...
  2. Step 2: File Form 1.924, Affidavit of Diligent Search and Inquiry. ...
  3. Step 3: A “Notice of Action” Will be Issued. ...
  4. Step 4: Publish the Notice of Action in a Newspaper. ...
  5. Step 5: File Proof of Publication.
28 Sept 2020

How do you answer a summons without a lawyer? ›

Take your written answer to the clerk's office.

If you've decided to take your answer to the clerk's office in person for filing, bring your originals plus at least 2 copies. The clerk will take your documents and stamp each set of papers "filed" with the date. They will then give the copies back to you.

How many days before court must you be served in Florida? ›

Florida Rule of Civil Procedure 1.070 (j) states that a complaint must be served upon the defendant within 120 days after the complaint is filed. If it is not served within this time frame, a motion to dismiss is appropriate and the case is dismissed without prejudice.

What happens if summons is not served? ›

In civil cases, avoiding and non-compliance of service of summons can lead to an ex-parte decree against the defendant. On the other hand, in criminal cases where the matters are of a serious nature, the Court first issues bailable warrants. If these warrants are not complied with, non-bailable warrants will be issued.

Can you be served on Sunday in Florida? ›

Sunday Is A Day Of Rest

It's also worth noting that Florida law prohibits process servers from delivering legal documents or attempting to contact a party for service on a Sunday.

Can you serve court papers by email? ›

In the case of service by email, a specified method can be agreed so that the receipt of court documents may be managed and monitored properly. Service of documents by email is 'opt-in'. Simply because correspondence is sent by email between the parties does not mean a court document may be served by email.

How far in advance must a subpoena be served? ›

If it is delivered in person, it must be served at least 10 days before the court date; For a Notice to Attend AND Bring Documents: You must have it served by mail at least 25 days before the court date. If it is delivered in person, it must be served at least 20 days before the court date.

Why do people avoid being served? ›

In other cases, the defendant may be trying to avoid the confrontation involved with being served. Another common reason defendants avoid service is that they want to delay the matter at hand or make things particularly difficult for the person who has filed a case against them.

What happens if you avoid getting served in Florida? ›

Florida's “service of process” law applies not only to how the plaintiff effectuates service, but also in the procedures used by the defendant in objecting to how process was carried out by the plaintiff. Insufficient service of process in Florida can cause the lawsuit to be dismissed.

What happens if you avoid being served court papers in Florida? ›

If they are avoiding a process server, a judge may allow the papers to be left at their home or business with any competent person over the age of 18. A judge may also allow the summons to be mailed to their home or business address via certified mail.

How far in advance must a subpoena be served in Florida? ›

The subpoena must be posted at least 5 days before the date of the witness's required appearance. 3. If the appearance date is less than 5 days from the date of service.

How do you respond to a summons? ›

Once a complaint has been served, either with a summons or in response to a demand for a complaint, the defendant must respond by having the plaintiff served with an answer or a motion, usually, a motion to dismiss. An answer, like a complaint, states a party's position regarding the case.

What happens after summons is served? ›

Summons issued by the court personally to the Defendant or his agent. After such service the officer of the court (Belief of court) shall obtain signature of the Defendant or his agent or adult member of his family to whom served personally and return original copy of summons to the court with his report.

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