Business Process Analyst (Remote) - Informa (2022)

Company Description

Informa is a leading international events, intelligence and scholarly research group.

Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Job Description

This individual is expected to act as a conduit between the Regional Delivery Leads (for both EMEA & Americas), Group Finance and GPO functions to document and validate Shared Service Delivery requirements and FTE impact analysis.

The RCL is expected to act as the implementation lead on any GPO lead projects/initiatives;

The individual is expected to proactively work with the Regional Delivery Leads to embed & drive continuous process improvement within the regions and identify further opportunities for greater efficiency.

We are looking for a highly motivated individual with a strong analytical mindset, good interpersonal and presentation skills and the ability to work under pressure.

This role is expected to assume some of the following key responsibilities:

Change & Transition:

· Act as a Program coordinator on behalf of the SSCs to ensure that the resource and operational impacts of all ongoing projects are clearly understood, and that any risks are escalated to a GFSS Program Board.

· Ensure that all projects impacting the SSCs have detailed requirements captured at the outset of projects, and that SSC impacts & key periods (e.g, Interim, Year End etc..) are considered on project critical paths, milestone dates, and resourcing.

· Work with the Regional Delivery Leads to agree scope of activities, business benefits and associated FTE impacts (both one-off and ongoing) and agree a timetable for implementation into the EMEA/Americas SSC’s

· Perform analysis to identify gaps between local practice vs regional/global standard and collaborate with appropriate delivery leads and GPO’s to align the gaps and agree process exceptions

· Consolidation of all projects/initiatives into a Regional implementation plan, identify any resourcing conflicts and dependencies and highlight any risks and issues to PMO.

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· Work with PMO to coordinate communication with business stakeholders and SSC on any change management elements

· Develop and deliver management and project-related presentations not limited to cut-over plan and business readiness deck

· Use RACI models to clarify the split of roles and responsibilities between the business finance and SSC teams and help to resolve any issues/concerns

· Oversee training and knowledge transfer to the respective SSC processing teams

· Lead the transition of finance & accounting activities

· Drive continuous financial process improvement

· Any ad hoc tasks as assigned

Data, digital and technology:

· Provision of data and metrics using appropriate data and technology.

· Use appropriate tools to track progress on projects/initiatives

Cost accounting management:

· Manage and lead on the allocation and analysis of resources to projects, ensuring timesheets are completed as appropriate

· Tracking of any SS Delivery savings which have been identified as business benefits of any project/initiative

Business planning:

· Provide critical inputs into the project planning and forecasting processes

Management reporting and analysis:

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· Support and work closely with the Regional Delivery Leads and GPO Team to provide financial information and analysis as required

Governance, risk management and internal control

· Create a risk-based framework to handle project activities and issues

· Evaluate the implications of changes to processes and best practices in relation to governance and financial controls; drive implementation and co-ordination of regional responses


· Identify and focus on the critical path of any project and devise strategy to maximize opportunity and minimize risk

Process Management:

· Drive opportunity to integrate, standardize and simplify systems and processes

Collaboration and Partnering:

· Drive cross-functional initiatives across the shared services organization that create value

Project Management:

· Identify projects that drive value creation and align them to Informa’s strategies


· Create a climate where people feel part of something bigger than their own individual success or their immediate team and where individuals/teams are fully engaged and committed to the success of the project.


· Create forums, systems and procedures to actively source, hear and share diverse perspectives and keep all teams fully informed

(Video) Consultant Responds: What Is A Business Process Consultant?

· Complete change impact assessment and business readiness plans

· Lead the development of written information and liaise with the Internal Communications Team on any planned project communication to both shared services colleagues and stakeholders

Relationship and development:

· Identify and implement opportunities to improve.

· Facilitate critical decisions between stakeholder groups both within GFSS and the wider business.

Negotiation and decision making:

· Lead fact-based decision-making; analyze the wider business implications when making decisions, including the effectiveness of outcome.

· Share insights and knowledge to help others make sound decisions

Coaching and mentoring:

· Actively arrange for developmental or stretch assignments into other functional areas or business units for the benefit of Informa and the individual.

· Provide assistance in identifying career development opportunities for direct reports.

· Lead, coach and train team members

Driving performance:

· Establish and drive the strategies and standards required to deliver against project plans; translate internal and external analysis into action plans.

· Ensure accountability among the team to set stretch targets; drive challenging targets and review functional performance against these targets.

Motivating and inspiring:

(Video) Rapid Process Improvement: High Impact, Remotely Delivered | Webinar

· Create a culture that inspires people to do their best because they feel valued; create strategies to recognize, reward and celebrate contribution and achievement

Change management:

· Be an advocate for change


· Negotiate effectively at senior levels through anticipating and managing objections and challenges.

· Communicate effectively and assertively in high-risk situations to resolve complex and/or sensitive issues and build consensus.


  • Experience

  • Degree in Accounting/Finance related discipline
  • Minimum of 5 years of accounting/finance experience
  • Experience in requirements gathering, process mapping and design, with evidence of achieving business outcomes
  • Can demonstrate experience of finance change projects
  • Experience of working in complex, multinational organizations
  • Skills & Abilities

  • Logical and detailed approach
  • Effective team player with the ability to listen to and influence others
  • Strong time management and prioritization skills
  • Excellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments, and key contacts
  • Problem solving capabilities within tight deadlines
  • Be pro-active and take initiative and encourage teams to do the same
  • Knowledge and ability to use relevant internal systems
  • Ability to be flexible within role
  • Confident and highly motivated
  • Highly organized and diligent with strong attention to detail and the ability to maintain these skills whilst working under pressure
  • Excellent presentation skills
  • Accounting qualification preferred
  • Knowledge of lean six sigma desirable
  • Qualifications around Change Management and/or Prince 2 would be an additional advantage

Additional Information

  • Why work at Informa

    Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomesall types of candidates.We are alsoflexiblewithdifferent working patternsandprioritizes promotions internally. Our benefits include:

  • Learning and development plan to assist with your career development
  • 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!
  • Competitive Benefits with 401k match
  • Paid parental leave
  • Work with a high quality of specialist products and service
  • Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
  • ESPP - become a shareholder

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

See how Informa handles your personal data when you apply for a jobhere.

More Information on Informa

(Video) Business Analysis - Stream 2 - Lecture 1

Informa operates in the Artificial Intelligence industry. Informa was founded in 1998. It has 3741 total employees. To see all 310 open jobs at Informa, click here.


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