Business Process Analyst Resume Sample (2022)

Virginia Goldner

54254 Bode Court,Boston,MA

+1 (555) 417 8337

Work Experience

Senior IT Business Process Analyst

09/2015-PRESENT

Philadelphia, PA

  • Career Gap Analysis
  • Demonstrated experience of ‘Lean’ projects or application of 6Sigma methodologies with quantifiable productivity and quality improvements
  • Understand the key metrics the business would like to track
  • Determine a process to collate metrics from the business or IT technical teams
  • Collate information into a meaningful metrics dashboard to enable a view into the overall health of each segment with Intel Security
  • Goal would be a monthly dashboard being produced
  • Business requirements documentation, and analysis
  • Assist SPM Director(s) as needed with the upkeep of the roadmap Project Lifecycle Framework (PLF)
  • Assist SPM Director(s) in building materials for monthly and quarterly review meetings

Business Process Analyst

10/2009-08/2015

Boston, MA

  • Promotes and communicates effective use of application tools and processes
  • Manages organization and accuracy of published end user content
  • Reviews and maintains information available to frontline personnel and partners
  • Through consulting, recognizes opportunities to proactively translate emerging business needs into innovative solutions
  • Consults with management and users across multiple functions and channels to ensure solutions are well integrated and optimized
  • Collaborates with global counterparts on best practice strategies relating to applications, processes, and policies
  • Drives sharing of best practices for utilization of enterprise applications, associated processes, and policies with global counterparts
  • Leads the development of formal application deployment plans

Summer Intern Business Process Analyst

04/2003-05/2009

Houston, TX

  • Assist SPM Director(s) as needed for Customer escalations support – specifically understand the escalation and assist in driving to closure
  • Leads the development of high impact and long-range strategic business projects and IT initiatives requiring coordination with multiple functions, organizations, and channels
  • Reduces broad concepts and business strategies into structured projects, applications, and processes
  • Solves a broad range of business problems of varying scope and complexity
  • Facilitates end user self-sufficiency through effective documentation, communication, training, and consulting
  • Applies business / industry knowledge and technical expertise to identify and support business tools and processes
  • Designs, creates, updates and publishes learning aids in multiple formats for Keysight's internal and external stakeholders

Education

Concordia University

1997 - 2002

Bachelor's Degree in Business

Professional Skills

  • Has strong Communication Skills, Analytical Skills, Systems Thinking Skills, Continuous Improvement Skills, and the ability to Build Positive Relationships
  • Strong relationship building skills and strong skills in coordination, project management, organizational and time management skills
  • Strong business analysis skills including strong written communication, presentation development, and process engineering skills
  • Business partnering skills, including strong interpersonal skills with the ability to work well horizontally and vertically within the organization
  • Strong organizational skills as well as problem solving and troubleshooting skills
  • Excellent written and verbal communication skills. Demonstrated experience in technical writing is essential
  • Strong analytical skills and demonstrated experience in strategic planning and project management

Create a Business Process Analyst Resume

How to write Business Process Analyst Resume

Business Process Analyst role is responsible for analytical, business, interpersonal, advanced, excel, presentation, organizational, microsoft, leadership, computer.
To write great resume for business process analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

The section contact information is important in your business process analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

The section work experience is an essential part of your business process analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business process analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business process analyst position you're applying to.The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Business Process Analyst resume experience can include:

  • Strong interpersonal leadership, partnership and influencing skills with the ability to effectively interact with colleagues at all levels
  • Strong problem solving skills, ability to effectively facilitate problem resolution
  • Strong analytical and communication skills. Sound judgement and able to make structured business decisions independently. Advanced problem solving skills
  • Strong desktop, IT and systems skills required, and an ability to liaise and translate between technical and non-technical departments. SQL skills advantageous
  • Excellent written&verbal English communication skills and presentation skills
  • Strong communication skills; ability to communicate effectively with all levels of AEP management

Make sure to make education a priority on your business process analyst resume.If you’ve been working for a few years and have a few solid positions to show, put your education after your business process analyst experience.For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

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  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

When listing skills on your business process analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical business process analyst skills:

  • Effective relationship building skills and strong skills in coordination, project management, organizational and time management skills
  • Outgoing with good communication skills, both written and verbal. Excellent active listening skills
  • Strong written and verbal communication skills with demonstrated abilities to effectively interact with people at all levels within the organization
  • Effective negotiation, organization, prioritization problem-solving skills, and presentation skills
  • Excellent written and verbal communication skills, including the ability to effectively interface with client and team members
  • Strong learning skills and analytical skills

List of Typical Experience For a Business Process Analyst Resume

  • Serve as a strong team member with solid communication skills and the ability to handle multiple priorities in a fast-paced, growth environment
  • Strong understanding of business processes and good documentation skills
  • Excellent verbal, written and presentation skills, with strong attention to details
  • Demonstrate excellent analytics skills and the ability to develop processes and methodologies
  • Effectively be able to communicate, document, implement, monitor and adjust plans quickly and effectively with in our group and affected areas of operation
  • Demonstrated skills in collaboration and facilitating / managing cross-functional projects
  • Strong process-mapping, analytical and facilitation skills
  • Excellent communication skills with the ability to motivate and inspire people where there is and is not a direct reporting relationship
  • Excellent process management and problem solving skills.
  • Prior banking experience and extensive experience of process analysis and design
  • Effective complex problem resolution and creative thinking skills
  • Strong analytical skills and complex problem-solving abilities
  • Strong interpersonal skills, ability to develop and maintain internal business relationships
  • Strong written and verbal communication skills, with the ability to convey complex information to a broad audience
  • Prioritizes workload so they can effectively make decisions with limited time and information
  • Strong analytical skills and ability to think logically and to conclude easily
  • Analytical skills necessary to make solid decisions: define problem or process improvement opportunity, identify and analyze options, propose solution
  • Effective interpersonal/communication skills – ability to relate to employees at all levels
  • Exceptionally strong MS Office skills
  • Developing user stories, UI mock-ups/prototypes, process diagrams, and other documentation to effectively convey requirements to the development team
  • Communicating effectively through different mediums at all levels
  • Analytical skills in collating and using data as well as in designing work flows and procedures
  • Proven experience leading meetings, conducting training, and the ability to make complex concepts simple
  • Intermediate skills in data analytics, data reporting and process mapping software, e.g. Visio
  • Organisational skills in managing time wisely and being able to develop realistic goals and targets
  • Good understanding and experience working in an agile environment and methodology
  • Adapt and stretch capabilities and skills to meet the evolving needs of the organization
  • Experience with program and project management process, policy, and tools; good understanding of change management
  • Demonstrated experience of managing stakeholder relationships
  • Experience in driving Business Process and Customer Experience improvements
  • Relationship building / customer engagement skills
  • Work with others in a team environment. Fluent English skills in verbal and writing are a requirement
  • Demonstrated experience in software testing required, preferably specific to agency management systems
  • Handle difficult situations calmly and be able to work effectively under pressure
  • Advanced excel skills and computer literate
  • Dynamic presentation and group facilitation skills required
  • Analyze contracts and other documents, perform quality assurance checks on data, and communicate effectively both orally and in writing with a customer
  • Coordinate with internal auditors to ensure proper procedural documentation is created, organized, and managed effectively
  • Zero to three years of Information Systems or business applications experience required, or the demonstrated ability to meet the job requirements
  • Experience in the use of Microsoft Office product suite, and any SAP experience is highly desired
  • Strong working knowledge and diversified experience in bank policies, procedures, and operations
  • Comfortable engaging effectively with all levels of management
  • Organize requirements -Organize requirements into related categories to effectively manage and communicate them
  • Risk mitigation and change management skills
  • Planning work in conjunction with business priorities
  • Managing projects with a focus towards on-time, on-budget and on-scope delivery and a solid focus on identification and management of Risks
  • Collaborating with Operations Management teams to implement solutions that enrich customer experience
  • Understanding of Cloud Services and/or experience in working in technology
  • Cooperating with other BPAs in aim for an effective process improvement implementation
  • Extensive structuring and testing experience in Integrated Business Planning software in the areas of Demand and Supply chain planning
  • Experience modeling/designing business processes and/or analyzing data to support business decisions/hypotheses
  • Experience in developing and maintaining business systems data in a manufacturing environment
  • Experience in developing macros in MS Excel using MS Visual Basic
  • Strong initiative and critical thinking when assessing situations that impact internal and external customers
  • Experience writing procedures, building presentations, and visual aides to convey key messages
  • Facilitation of Value Stream Map & Kaizen events with experience in challenging situations and overcoming setbacks
  • Experience including creativity, innovation and researching new technical solutions
  • Experience working in a business process outsourcing environment
  • Combined experience in Accounting/Controlling
  • Budget management experience, including forecasting; and
  • Possess strong computer capabilities including word processing, spreadsheet and database entry. (Word, Excel, SQL)
  • Good understanding of metrics and writing requirements to dashboard them
  • Support the development and testing of reports and small systems by understanding industry spreadsheet, report and data tool validation standards
  • Experience with formal project management practices, problem management, Process Reengineering, Change control and strategic project planning
  • Experience providing basic process improvement training
  • Close interaction with Marketing and Card Production Center personnel to ensure a positive customer experience
  • Experience using SharePoint or Confluence as document repository
  • Sound business acumen, good understanding of operations

List of Typical Skills For a Business Process Analyst Resume

  • Excellent organization skills for planning and executing tasks with ability to prioritize assignments and problem-solve
  • Demonstrated analytical and decision making experience and skills
  • Strong skills in database use, spreadsheets, etc. used for creating, managing and driving sourcing and product compliance initiatives
  • Experience in a business environment performing analysis, requirements gathering, and problem solving skills
  • Proven experience as a Business Analyst, or a strong operational background in fund accounting or financial reporting
  • Strong analytical, interpretive and problem solving skills, which require interpreting large amounts of data and its impact to operations and production
  • Excellent communication skills, including writing formal business documents
  • Effective listening, communication, interaction, discretion, and diplomacy skills
  • Dedication to customer support and satisfaction. Excellent communication (both oral and written), leadership and problem solving skills
  • Experience effectively communicating through charts, graphs, text, and stand-up presentations
  • Excellent computer skills which could include ERP, WMS, TMS, Database and architecting
  • Strong analytical skills to identify and establish measurement and monitoring systems
  • Excellent organizational, problem-solving, and change management skills
  • Strong PC and documentation skills, e.g. Excel and Power Point
  • Has strong analytical skills with a focus on systems & process scalability
  • Tools skills: Experience in using MS Office, MS Project, Visio, Adobe Connect
  • Very strong business writing skills, to appeal to both internal and external customers
  • Work effectively within an environment of conflicting priorities demands
  • Good analytical, organizational and planning skills
  • Execute multiple tasks, be detailed oriented, and with excellent interpersonal verbal and written communication skills for directing teams
  • Advanced communication skills and demonstrated work ethic
  • Strong stakeholder and interpersonal relationship skills
  • Effective communicator and executes business partnership effectively
  • Demonstrated ability to effectively gather technical information and translate it into user-friendly language
  • Strong oral & written communication skills with ability to express complex technical concepts in business terms
  • Good group facilitation and presentation skills
  • Proven ability to communicate effectively with all internal and external contacts in a diverse department
  • Strong presentation skills to include MS Suite: Project, Visio, PowerPoint, Excel and Word
  • Proven business analyst skills to quickly analyze and understand a new business requirement and translate back to IT to deliver solution
  • Demonstrated interpersonal and presentation skills required
  • Strong analytical skills and logical thought processes, with ability to resolve complex issues/problems
  • Strong facilitation and documentation skills (SIPOC, swim lanes, etc.)
  • Excellent communication skills (to be able to interact with Application Managers)
  • Excellent written and presentation skills; able to distill complex data sets and present them into understandable business language
  • Excellent interpersonal skills necessary to work with multiple levels, functions, and geographies
  • Excellent interpersonal skills to influence and guide employees, managers, customers and other external parties
  • Excellent Excel (VBA), MS Access and Power Point skills
  • Excellent client management and business literacy skills, able to accurately interpret business objectives
  • Strong Excel capabilities and computer skills
  • Coaching teams and individuals, ensuring that lean thinking and skills are disseminated throughout the Innovation group
  • Proven work experience in process engineering, process mapping and delivering measurable improvements
  • Functional Skills in one or more of the following business areas: Accounting/Finance
  • Creative thinking skills, a willingness to explore out-of-the-box solutions, and a forward-looking perspective
  • Good understanding and experience of working in a fast-based dynamic business
  • Experience working in a high growth environment with changing priorities is essential
  • Technical Skills: ABAP, Object Oriented Programming, RICEF (Reports, Interfaces, Conversions, Enhancements, Forms)
  • Organized, with strong attention to details whilst being able to focus on critical priorities
  • A self-starter, displaying an interest and ability to acquire new skills and work with different technologies
  • Prior experience in implementing cheminformatics workflows in support of drug discovery
  • Self-starter with advanced analytical and problem solving skills
  • Problem solving; analytical skills
  • Analytical, planning and communication skills
  • Detail analysis and design skills
  • Experience with HTML, SQL, and/or other web development experience is highly desired
  • Work effectively and assert influence with cross-functional partners
  • Solid work experience running and creating SQL queries
  • Excellent judgment, problem resolution, team building, conflict resolution, & experience working under continual deadline pressure
  • 3 – 5 Years’ experience of instructional design and / or technical writing experience
  • Advanced skills in process analysis, including quantitative (data) analysis, and (qualitative) process observation
  • Develop and enhance business knowledge and skills that align with the changing business needs
  • Communicate effectively with non-project personnel by simplifying detailed project and process information
  • Effectively communicate to all levels –from senior management to individual contributors
  • Advanced Microsoft Excel, PowerPoint, and Word skills for development of process and communication materials
  • Positively lead teams and organizations through change. Communicate effectively to teams and leadership to ensure support for resources and buy-in for change
  • Collaborate effectively with cross-functional department teams across the organization and work well within the team
  • Intermediate skills in using SharePoint as a document library
  • Apply basic project management skills such as creation of work breakdown structures, action item identification, assignment, and follow up
  • Collaborate effectively in a global, diverse organization
  • Analyzing, evaluating, researching, organizing and prioritization
  • Programming experience specifically in SQL is particularly important

List of Typical Responsibilities For a Business Process Analyst Resume

  • Good presentation skills, including the ability to reinforce process change via excellent interpersonal skills
  • Excellent written and oral communication skills & presentation skills
  • Strong meeting facilitation skills and a demonstrated ability to influence teams toward collaboration and problem solving for an optimal solution
  • Strong analytical background, be a problem solver and have excellent diagramming and communication skills
  • Strong leadership skills with excellent team work ethics
  • Uses group skills to lead the group to consensus, effectively solve problems, and accomplish tasks
  • Good reading/writing skills to aid in creating and reviewing JIRA stories, communications, procedures, and training slides
  • Experience facilitating reading, writing and communication skills
  • Demonstrated high-level computing skills including MS Office software suite, and knowledge and contextualised understanding of corporate systems
  • Strong working knowledge of Agile methodologies and proven experience working within an Agile project environment
  • Strong analytical, problem-solving, organization, and critical thinking skills
  • Strong skills in process mapping and across system flows
  • Demonstrated successful organizational, project management, problem-solving skills
  • Showcase good analytical and evaluating skills
  • Excellent writing skills; ability to communicate complex information in easily understandable written form
  • Gain high-level understanding of complex IT solutions; strong technical skills
  • Good core IT skills and the ability to liaise and translate between
  • Strong analytical skills with ability to interpret and make recommendation based on data
  • Formulating effective strategies for employing DSS, Lean, ITIL good-practice frameworks into business process architecture/engineering activities
  • Prioritising Business impact: Ensure the focus of activity is concentrated on the highest priority needs of the business
  • Documenting Skills with MS Office (Word, Visio, etc.)
  • Experience working with business processes and business process re-engineering - Experience working with computer programming concepts and basic language
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  • Advanced analytical skills including strategically analyzing data, diagnosing opportunities, and providing interventions
  • Capable of effectively communicating or presenting information in a professional and compelling manner
  • Experience in interacting with customers in gathering and validating requirements
  • Experience in managing, tracking and validating requirements
  • Have strong business process mapping experience with a sound working knowledge of process mapping tools
  • Accounting and controllership experience or related management consulting experience
  • Extensive experience building out procedural documentations (possibly even having ISO 9000 experience)
  • Experience documenting test plans and performing validation
  • Demonstrated flexibility and adaptability to change, as evidenced by responding positively and championing change in others
  • Analytical thinking, problem-solving and analysis skills
  • Experience in business with a solid understanding of health insurance and claim processing
  • Experience in corporate communications, marketing, project management, auditing or related experience
  • Superior problem solving, analytical and critical thinking skills
  • Expert level research, analytical, and problem solving skills and a high comfort level with general Information Technology requests
  • Strong experience of developing operational plans to eliminate/ automate manual processes
  • Implement cost-effective handling processes or change requests to improve the customer experience and operational efficiency
  • Recognizes team dynamics challenges and acts appropriately to keep the project team focused and working effectively together
  • Have critical and analytical thinking skills and be able to provide solutions
  • Leadership and negotiating skills with ability to drive change
  • Prior experience working in the secondary mortgage market
  • Interact positively and effectively with others including the ability to work well in a team environment
  • Demonstrated experience in writing end user support documents
  • Experience defining business processes and effective solutions
  • Validate IT technical design against requirements to ensure traceability and validity of business requirements
  • Mentor employees to develop and advance skills and knowledge
  • Participate in formal and informal teams as team lead and/or team member with ability to effectively and efficiently facilitate team meetings and action items
  • Eliciting, documenting, and validating process-related requirements and their drivers and designing process metrics for the associated processes
  • Analyzing and measures the effectiveness of existing business processes
  • Working knowledge / experience with cyber security (particularly in relation to work with cloud technologies)
  • Purchasing contracts management experience
  • Putting customer experience journey’s at the heart of all process design
  • Identifying, tracking, prioritizing and resolving technical issues
  • Experience researching, designing, developing, evaluating and delivering instruction and associated materials for adult learners
  • Excellent communication including speaking, active listening, reading comprehension, and writing
  • Experience in leading by example in communicating, participating and encouraging support of the institution’s programs
  • Experience in the areas of developing and implementing fraud prevention, monitoring, and detection programs in online banking and call center environments
  • Exhibits flexibility in handling multiple tasks, responding rapidly to changing priorities and working within tight deadlines
  • Experience in analyzing and documenting business processes and translating to user-friendly training and communications materials
  • Provide mentoring to less experienced Business Analysts, providing guidance, training and oversight
  • Experience analyzing and solving customer problems in an office setting environment
  • Experience in appeals and analyzing and solving customer problems in an office setting environment
  • Experience with Microsoft Office, including using PowerPoint and Visio for modeling representation
  • Experience using Visio or similar process mapping/modeling tools
  • Between 1-2 years of reporting experience, preferably gained by working in a workforce role in a best practice outsourcing
  • Business process mapping and process re-engineering experience
  • Experience in using Process Modelling Tools - Bizagi / Visio (essential)
  • Partner with HR Analytics and HRIS teams to improve downstream systems and data mining activity for operating efficiencies/effectiveness
  • BA/BS or higher education and 4+ years of experience in procurement, including strategic sourcing
  • Experience configuring/supporting Oracle Supply Chain modules
  • Experience in designing and implements business intelligence reporting
  • Test accounting flows, validate output, and provide post implementation support – including corrective actions
  • Demonstrated ability to read, interpret and apply business spec plans in the testing of rating software
  • Experience developing business processes and analyzing process improvements for best solutions

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FAQs

What should a business analyst put on resume? ›

Top Business Analyst Resume Skills
  1. Critical thinking.
  2. Maintaining confidentiality.
  3. Quality control.
  4. Distribution.
  5. Organizational skills.
  6. Troubleshooting.
  7. Statistical analysis.
  8. Verbal/virtual communication.

What is a good objective for a resume business analyst? ›

"Business analyst with over a decade of experience leading IT teams and working as a consultant seeking a position with AcuTech where I can utilize my expertise in information technology, business acumen and management skills to achieve business goals."

What makes a good business process analyst? ›

Business Process Analyst job description

They are required to be good with great interpersonal and communication skills, report writing abilities, an aptitude for analyzing data, and great business acumen. They need to be able to evaluate employee needs, internal workflows and business processes.

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