Contact Number for Verizon Fios: A Comprehensive Guide (2023)

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Welcome to our article about the contact number for Verizon Fios. We understand the importance of staying connected with your service provider, and we appreciate you taking the time to read this guide. Whether you need to report a problem, ask a question, or make a change to your account, we have all the information you need.

Verizon Fios is a popular service provider that offers internet, TV, and phone services to millions of customers. They pride themselves on their reliable network and excellent customer service. However, we know that sometimes things can go wrong, and you need to get in touch with them. That’s why we’ve put together this comprehensive guide to help you find the contact number for Verizon Fios and get the assistance you need.

In this article, we’ll cover everything from the advantages and disadvantages of using Verizon Fios to frequently asked questions about their services. So, let’s get started.

Contact Number for Verizon Fios

If you need to get in touch with Verizon Fios, there are several ways to do so. The easiest and most convenient option is to call their customer service number. The contact number for Verizon Fios is 1-800-837-4966. This number is available 24/7, so you can get help whenever you need it.

When you call this number, you’ll be prompted to choose the reason for your call. You’ll then be connected to a representative who can assist you with your issue. We recommend having your account information and any relevant details ready when you call, as this will make the process smoother and faster.

Another way to contact Verizon Fios is through their online chat service. This option is available on their website and is a great way to get help without having to make a phone call. Simply navigate to the support section of their website and click on the chat button to get started. This service is available 24/7, just like their phone support.

If you prefer to communicate via email, Verizon Fios also has an email support option. You can send an email to their customer service team, and they will respond to your query as soon as possible. However, keep in mind that email support may take longer than phone or chat support.

Verizon Fios Phone Support Advantages and Disadvantages


One of the advantages of using Verizon Fios phone support is that you can get help quickly and easily. Their phone support is available 24/7, so you can get assistance whenever you need it. Additionally, their representatives are knowledgeable and can help you with any issue you may be experiencing.

Another advantage of using phone support is that you can get more personalized assistance. When you call Verizon Fios, you’ll speak to a representative who can give you individualized advice and help you resolve your issue as quickly as possible.


One potential disadvantage of using phone support is that you may have to wait on hold for a long time before speaking with a representative. During peak hours, their phone lines can be quite busy, which can be frustrating if you need immediate help.

Additionally, depending on your location and phone carrier, you may incur charges for calling Verizon Fios’ customer service number. Be sure to check with your carrier to see if any fees apply before making the call.

Verizon Fios Services

Verizon Fios offers a range of services, including internet, TV, and phone. Their internet service is known for its fast speeds and reliable connection, making it a popular choice for gamers and streamers. They also offer a range of TV packages, including premium channels like HBO and Showtime.

If you’re looking for a phone service, Verizon Fios offers both landline and mobile options. Their landline service is reliable and offers advanced features like voicemail and call waiting. Their mobile service uses the Verizon network and offers a range of plans to fit your needs.

Verizon Fios Internet Advantages and Disadvantages


One of the advantages of using Verizon Fios internet is that it offers fast speeds and a reliable connection. This is particularly important for gamers and streamers who need a stable internet connection to avoid lag and buffering.

Another advantage of using Verizon Fios internet is that there are no data caps. This means that you can use as much data as you need without worrying about extra fees or throttling.


One potential disadvantage of using Verizon Fios internet is that it may not be available in all areas. They have limited coverage, which means that some customers may not be able to access their services.

Additionally, their internet plans can be more expensive than other providers, particularly for faster speeds. If you’re on a budget, you may need to opt for a slower speed or a different provider.

Contact Information Table

Contact MethodContact Information
Phone Support1-800-837-4966
Online ChatAvailable on their website
Email SupportAvailable on their website

Frequently Asked Questions

How do I set up my Verizon Fios account?

To set up your Verizon Fios account, you’ll need to contact their customer service team by phone or online chat. They will guide you through the process and help you select the services and plans that best fit your needs.

How do I pay my Verizon Fios bill?

You can pay your Verizon Fios bill online, by phone, by mail, or in person. To pay online, log in to your account on the Verizon Fios website and select the payment option. To pay by phone, call their customer service number and follow the prompts. To pay by mail, send a check or money order to the address listed on your bill. To pay in person, visit a Verizon Fios store near you.

Can I change my Verizon Fios plan?

Yes, you can change your Verizon Fios plan at any time by contacting their customer service team. They will help you select a new plan that better fits your needs and adjust your account accordingly.

What should I do if my Verizon Fios service is not working?

If your Verizon Fios service is not working, try restarting your equipment or checking for any outages in your area. If the problem persists, contact their customer service team for assistance.

How do I cancel my Verizon Fios service?

To cancel your Verizon Fios service, contact their customer service team by phone or online chat. They will guide you through the cancellation process and help you return any equipment you may have.

What is the best Verizon Fios plan for streaming?

The best Verizon Fios plan for streaming depends on the number of devices you have and the quality of streaming you require. We recommend their Gigabit Connection plan for the fastest speeds and optimal streaming quality.

Do I need a landline to use Verizon Fios?

No, you do not need a landline to use Verizon Fios. They offer both landline and mobile phone services, so you can choose the option that best fits your needs.

How long does it take to set up Verizon Fios?

The time it takes to set up Verizon Fios depends on several factors, including the services you require and the availability of their technicians in your area. In most cases, installation can be completed within a few hours.

How do I check my Verizon Fios internet speed?

You can check your Verizon Fios internet speed by visiting their website and running a speed test. You can also use third-party speed test websites to check your connection.

Does Verizon Fios offer any deals or promotions?

Yes, Verizon Fios offers a range of deals and promotions throughout the year. Check their website or contact their customer service team for the latest offers.

Is Verizon Fios available in my area?

Verizon Fios has limited coverage, so it may not be available in all areas. Check their website or contact their customer service team to see if they offer service in your area.

Can I use my own modem with Verizon Fios?

Yes, you can use your own modem with Verizon Fios, but it must be compatible with their network. Check their website or contact their customer service team to see if your modem is compatible.

What should I do if I’m experiencing slow internet speeds?

If you’re experiencing slow internet speeds with Verizon Fios, try rebooting your equipment or moving your router to a different location. If the problem persists, contact their customer service team for assistance.


Thank you for reading our comprehensive guide to the contact number for Verizon Fios. We hope that you found it helpful and informative. Remember, if you need to get in touch with Verizon Fios for any reason, you can call their customer service number or use their online chat or email support options.

Verizon Fios is a reliable and popular service provider that offers internet, TV, and phone services to millions of customers. While there may be some disadvantages to using their services, their fast speeds and excellent customer support make them a great choice for many households.

If you have any questions or comments, please feel free to reach out to us. We’re always happy to help.

Closing Disclaimer

This article is intended as a guide and should not be taken as professional advice. We are not affiliated with Verizon Fios or any other service provider mentioned in this article. The information contained herein is accurate to the best of our knowledge at the time of publication. However, service providers may update their offerings and contact information without notice, so we cannot guarantee the accuracy or completeness of the information provided. Use this guide at your own discretion and always exercise caution when making changes to your service.

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