Gartner Magic Quadrant for Robotic Process Automation (RPA) 2022 (2022)

According to Gartner, RPA software revenues increased by 31 percent to $2.4 billion in 2021. As such, its growth rate was 1.5x higher than the average across software markets.

These figures highlight how fast the space is evolving, with the analyst also suggesting that there are now 60 notable market vendors after 12 months of many mergers and acquisitions.

Yet, assessing the marketplace is tricky, with many players strengthening their offerings.

Thankfully, the Gartner Magic Quadrant offers an in-depth view of the RPA field, evaluating many prominent players and offering a succinct definition of the technology.

The Definition of Robotic Process Automation (RPA)

Robotic process automation (RPA) imitates how humans interact with applications to automate various business and IT processes.

To do so, it uses software scripts – regularly referred to as “bots” – developed through graphical user interfaces (GUIs). Vendors host these on RPA software platforms, which have become much simpler to navigate, thanks to the rise of low-code and no-code technologies.

According to Gartner, businesses should harness RPA to “move data in or out of application systems without human interaction” or “automate tasks with a human in the loop.”

(Video) #News: Microsoft recognized as a Leader in the Gartner Magic Quadrant for Robotic Process Automation

RPA providers offer multiple use cases across numerous sectors to achieve precisely that. Yet, of course, capabilities, services, and future visions vary from one vendor to another.

Fortunately, the Gartner Magic Quadrant separates 15 of the most notable players into four categories: Leaders, Challengers, Visionaries, and Niche Players.

Gartner Magic Quadrant for Robotic Process Automation (RPA) 2022 (1)

Gartner Magic Quadrant for Robotic Process Automation (RPA) 2022

The 2022 RPA Magic Quadrant Leaders

Leaders in the Gartner Magic Quadrant demonstrate a clear-cut understanding of the market and where it is heading, a steadfast track record for delivering on expectations, and a proven ability to attract and retain clients. This year’s Leaders are:

  • UIPath
  • Automation Anywhere
  • Microsoft
  • SS&C Blue Prism
  • NICE

UIPath

Leading the industry, UiPath works with 10,000 enterprises across all verticals. It has developed a diverse customer ecosystem and many RPA-specific partner integrations to cater to all these clients. Gartner pinpoints these as significant strengths, alongside UiPath’s product strategy, overall viability, and proven execution ability. Perhaps this is why it is the largest RPA vendor by revenue.

(Video) WorkFusion a Leader in Gartner 2020 Magic Quadrant for RPA

Automation Anywhere

Automation Anywhere has built a sturdy reputation for innovation. Gartner isolates its AISense for computer vision product as an excellent example. Automation Anywhere’s acquisition of process discovery provider Fortress IQ will likely accentuate this further. Other strengths include its cloud focus – with Google Cloud Platform and AWS deployment options – and marketing understanding.

Microsoft

Enterprise technology giant Microsoft has built its Power RPA platform on Azure. As such, it is part of a deep, familiar ecosystem, enabling an array of RPA use cases. Gartner acknowledges this while applauding its marketing strategy of offering a free version of its Power Automate for Desktop (PAD) to all Microsoft 10 and 11 customers. Interestingly, Power RPA capabilities are also embedded into Microsoft’s new CCaaS solution.

SS&C Blue Prism

After almost slipping into the Challenger category in 2021’s Magic Quadrant, SS&C Blue Prism has bounced back. Much of this is down to its vast product portfolio, which provides numerous connectors to enterprise applications. However, Gartner also pinpoints its business model and overall viability – with over 100 offices in 40 countries – as significant strengths.

NICE

As the only stalwart CCaaS provider leading the Magic Quadrant, RPA is a significant differentiator within NICE’s core market. Yet, while the vendor starts in the contact center, it connects with other departments to automate many different business processes. Such a vertical strategy impresses Gartner, as does NICE’s innovation, sales execution, and pricing.

The 2022 RPA Magic Quadrant Challengers

Challengers in the Gartner Magic Quadrant have established a significant, global customer base and have success in delivering on specific RPA use cases. However, their offerings seemingly best cater to particular segments of the market. This year’s Challengers are:

  • WorkFusion

WorkFusion

Gartner describes WorkFusion’s AI and machine learning capabilities as “superior,” with powerful pre-packaged, pretrained RPA models for various use cases in the financial and banking sectors. Across these spaces, WorkFusion is a standout RPA provider. However, this intense focus on its primary industries will likely deter clients across different sectors.

The 2022 RPA Magic Quadrant Visionaries

Visionaries in the Gartner Magic Quadrant offer a unique take on the market and an inspiring future path for clients. While they often grow into market leaders – or become acquired by such a vendor – their ability to execute is “yet to be tested sufficiently.” This year’s Visionaries are:

(Video) How to shape your career with Microsoft Power Automate RPA Tool?

  • Pegasystems
  • Appian
  • Salesforce (MuleSoft)
  • SAP

Pegasystems

Best known for its CRM and BPM solutions, Pegasystems’ RPA platform integrates closely with its enterprise software portfolio. As such, it offers the capacity for end-to-end automation. Gartner applauds this approach alongside its innovation. The design studio, orchestration manager, and bot supervisor for attended and unattended automation are testament to this. However, the analyst cautions against the platform’s complexity.

Appian

Appian profoundly understands the market. Its 2021 acquisition of process mining vendor, Lana Labs, suggests this, allowing the vendor to take a step forward in its mission to offer a full-suite process automation platform. Indeed, the vendor now boasts an extended portfolio and ecosystem, which Gartner commends. Nevertheless, the vendor notes the platform’s price to value as a potential prospect hesitancy.

Salesforce (MuleSoft)

Often, visionaries lag leaders due to their size alone. With Salesforce (and SAP below), this certainly is not the case. Its global presence is mighty, as is the vendor’s capacity for innovation. Its self-building bot and RPA-driven, recently updated Salesforce Flow solution exemplify this. Unfortunately, Salesforce has not yet released “a full-blown go-to-market effort” for MuleSoft RPA, which is – for now – holding it back.

SAP

Like Salesforce, a limited global footprint is not the problem for SAP. The issue seems to be that its RPA platform gets lost within its extensive portfolio, as Gartner cites visibility as a critical concern. Despite this, SAP can connect its RPA capabilities with its other native solutions – such as its Service Cloud – to achieve many nifty automations across the enterprise. The analyst also notes its pricing model as a considerable asset.

The 2022 RPA Magic Quadrant Niche Players

Niche Players in the Gartner Magic Quadrant have made strides in the RPA market and can deliver value, typically in one vertical or RPA use case. Yet, their platforms seemingly lack depth. Alternatively, they may trail other participants in their ability to execute, geographic footprint, and clarity of vision. This year’s Niche Players are:

  • Cyclone Robotics
  • Nintex
  • IBM
  • Laiye
  • Samsung SDS

Cyclone Robotics

Operating primarily across Asia/Pacific, Cyclone Robotics has heavily invested in AI, developing a process intelligence and business rule engine integration. Gartner notes such innovation as a significant strength, impressed with its IoT and edge computing capabilities. However, the analyst questions whether its business model can sustain its fast growth.

Nintex

After acquiring Kryon RPA – a Niche Player in the 2021 RPA Magic Quadrant – Nintex established an expansive portfolio – in addition to its customer ecosystem. However, Gartner appears uncertain as to the synergy between its native RPA and its newly acquired Kyron offering, seemingly underwhelmed by the post-M&A experience.

(Video) Gartner Magic Quadrant 2022 Leaders Unveiled - CX Today Trending News

IBM

Available as a standalone solution or within IBM Cloud Paks, IBM Robotic Process Automation has many flexible licensing options. Garter singles these out for praise, alongside its AI focus and product support, with the vendor establishing a base of 17,000 automation practitioners. However, its developer UX has an “IT-centric look and feel,” and IBM’s RPA solution lacks visibility within its technology stack.

Laiye

With over 600 partners and 700,000 community developers, Laiye is growing fast. It has developed an extensive partner and developer ecosystem, alongside an impressive operations base – especially since acquiring chatbot provider Mindsay. In doing so, it added to its conversational AI capabilities, which it integrates with IDP for competitive differentiation. Yet, Gartner questions this strategy, noting that competitors offer similar integrations through partnerships.

Samsung SDS

Likely due to its brand presence, Samsung SDS enters the top ten list of RPA providers by revenue. As such, many view the vendor as a viable option, enjoying its vibrant Brity Works community and marketplace. Samsung SDS also enhances its RPA regularly. Nevertheless, Gartner does draw caution to its product features, noting its limited prebuilt connectors as a particular concern.

What Has Changed Since 2021?

The usual suspects are in the leader quadrant, with NICE moving into the leader category and SS&C Blue Prism surging towards the top-right-hand side of the Magic Quadrant.

Elsewhere, SAP seems to have vastly improved its RPA roadmap, making a giant leap from being a Niche Player in 2021 to becoming a Visionary this year.

Interestingly, WorkFusion switched from the Visionary to the Challenger quadrant, suggesting that it has developed particular specialties that have enabled it to advance in its execution.

Yet, all this change begs the question; what can we expect in 2023?

(Video) RPA Fundamentals with UiPath (2-hour workshop)

Perhaps more prominent vendors will enter the fray as Salesforce did this year. Alternatively, previously featured brands, including EdgeVerve and NTT, may make a comeback.

However, for now, we tip our caps to this year’s RPA Magic Quadrant Leaders: UIPath, Automation Anywhere, Microsoft, SS&C Blue Prism, and NICE.

Pick up more insights from the leading market analyst by checking out our rundown of the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022

FAQs

Which RPA tool is in demand in 2022? ›

The best RPA tools of 2022 are Uipath, Automation Anywhere, Blue Prism, Microsoft Power Automate, Appian, Datamatics, Nintex RPA, SAP intelligent RPA, and Kofax. RPA tools help organizations automate repetitive tasks and save time.

Which RPA tool is in demand 2021? ›

UiPath is considered one of the fastest RPA solutions in the industry as well – often 3-4x faster than other RPA products. Its ease of development is also significantly greater than competitors like Blue Prism, where the notably higher coding skills required make implementation much more time-consuming.

Which company is best for RPA? ›

Top 10 Robotic Process Automation (RPA) Software
  • Automation Anywhere - RPA | Robotic Process Automation.
  • UiPath Business Automation Platform.
  • IBM Robotic Process Automation.
  • SS&C Blue Prism - RPA | Robotic Process Automation.
  • akaBot.
  • Aiwozo.
  • Rocketbot.
  • Laiye RPA.
7 Oct 2022

Who is the leader in RPA? ›

2022 Gartner® Magic Quadrant™ for Robotic Process Automation

For the fourth consecutive year, Gartner has recognized UiPath as a Magic Quadrant Leader in the robotic process automation (RPA) space.

Will RPA replace selenium? ›

Selenium is free and cannot be replaced because of its several features.

Is there a future for RPA? ›

The future of RPA is integrated, intelligent and intuitive

Automation and the technology that facilitates it move quickly. For those who make smart decisions early, this quick advancement is an advantage that allows for agility years into the future.

Is RPA high paying job? ›

Highest salary that a Robotic Process Automation (Rpa) Developer can earn is ₹10.0 Lakhs per year (₹83.3k per month).

Which is better Python or RPA? ›

RPA scales better than python, in that a script in python can only be run as a single instance unless more and more devices or services run the script. Whilst RPA uses its bots to run multiple instances of the automations, allowing it to scale. Python is a computer programming language that simplifies difficult tasks.

Which is better salesforce or RPA? ›

When comparing quality of ongoing product support, reviewers felt that Automation Anywhere - RPA | Robotic Process Automation is the preferred option. For feature updates and roadmaps, our reviewers preferred the direction of Automation Anywhere - RPA | Robotic Process Automation over Salesforce Sales Cloud.

Is RPA in high demand? ›

Robotic Process Automation has grown exponentially over the past few years. The demand for RPA is increasing in the RPA market as it promises to replace repetitive, rule-based, mundane, manual digital tasks with software robots.
...
RPA Developer Salary.
PositionsSalary (per year)
Lead Developer$130,447
4 more rows

What is RPA salary? ›

An average entry level RPA Developer salary in India is Rs. 650,000 per annum and a maximum of Rs. 1,100,000 per annum.

Who is the father of RPA? ›

The company was co-founded by Alastair Bathgate and David Moss to provide a new approach that today is known as robotic process automation, or RPA. In 2003, Blue Prism's first commercial product, Automate, was launched. In 2005, the second version of Automate was released with features for large scale processing.

What is RPA Gartner? ›

Robotic process automation (RPA) tools perform “if, then, else” statements on structured data, typically using a combination of user interface (UI) interactions, or by connecting to APIs to drive client servers, mainframes or HTML code.

Is RPA better than selenium? ›

Selenium helps automate only the current web page while RPA automates all the backend processes that are time-consuming. Selenium is an open-source testing tool whereas RPA contains tools such as UiPath, Automation Anywhere, Blue Prism and others.

Why Blue Prism is better than UiPath? ›

UiPath has a high-speed mapping process but recorders are not available for blue prism. The architecture of UiPath is a web-based orchestrator and the blue prism is a client-server architecture. In UiPath, has mobile and browser accessibility and blue prism has app-based accessibility.

Is UiPath better than Automation Anywhere? ›

4. Scalability. While UiPath is probably easier to use, Automation Anywhere's solutions are generally considered easier to scale up thanks to the platform's Java-based microservices architecture.

Which RPA tool is not popular? ›

Answers. The correct answer is D) blackline because all the other options are tools of RPA.

What are 3 challenges to RPA being implemented in the future? ›

Know The Top 10 Challenges of RPA Implementation
  • Shortage of skilled resources.
  • Challenge in automating end to end use cases.
  • Lack of required support from Business.
  • Lack of proper team structure.
  • Vaguely defined Business continuity plans.
  • Culture shock.
  • Incorrectly identified use-cases for automation.
6 Jan 2022

Is UiPath better than Selenium? ›

Selenium is a free & open-source software forever. The strength of UiPath is maintaining a large amount of data and simplifying a would-be complex and tedious process. On the other hand, Selenium will complete simple tasks such as writing and passing test-cases.

Is there a future for RPA? ›

The future of RPA is integrated, intelligent and intuitive

Automation and the technology that facilitates it move quickly. For those who make smart decisions early, this quick advancement is an advantage that allows for agility years into the future.

What is the most used RPA tool? ›

  • UiPath Platform. by UiPath. 4.5. ...
  • Automation 360. by Automation Anywhere. 4.4. ...
  • Blue Prism Intelligent Automation Platform. by SS&C Blue Prism. 4.4. ...
  • TruBot. by Datamatics. 4.4. ...
  • AutomationEdge. by AutomationEdge. 4.3. ...
  • Power Automate. by Microsoft. 4.3. ...
  • Appian RPA. by Appian. 4.5. ...
  • WorkFusion Intelligent Automation Cloud. by WorkFusion. 4.3.

What is the future scope of RPA? ›

Robotic Process Automation has grown exponentially over the past few years. The demand for RPA is increasing in the RPA market as it promises to replace repetitive, rule-based, mundane, manual digital tasks with software robots.
...
RPA Developer Salary.
PositionsSalary (per year)
Lead Developer$130,447
4 more rows

Is RPA still in demand? ›

The demand for RPA is booming as RPA marketing is increasing in the industry. It has just taken its baby steps in the field. It still has a long way to go. RPA adoption has grown exponentially during the last 2-3 years.
...
Learn RPA Tools From Mindmajix:
Automation AnywhereBlue Prism
NICE Actimize RPAand more....
5 more rows

Is RPA a good career in 2022? ›

There are so many opportunities in the RPA sector. A career in RPA is the best option for you if you want to work in a skill-based industry. According to Indeed, there are so much growth in this industry with highly paid jobs and career satisfaction.

Which is better Python or RPA? ›

RPA scales better than python, in that a script in python can only be run as a single instance unless more and more devices or services run the script. Whilst RPA uses its bots to run multiple instances of the automations, allowing it to scale. Python is a computer programming language that simplifies difficult tasks.

Is RPA better than selenium? ›

Selenium helps automate only the current web page while RPA automates all the backend processes that are time-consuming. Selenium is an open-source testing tool whereas RPA contains tools such as UiPath, Automation Anywhere, Blue Prism and others.

Which language is best for RPA? ›

RPA platforms have their respective base and programming language. For RPA UiPath, . NET makes Visual Basics.NET and C#.NET the best programming languages to use.

What is RPA Gartner? ›

Robotic process automation (RPA) tools perform “if, then, else” statements on structured data, typically using a combination of user interface (UI) interactions, or by connecting to APIs to drive client servers, mainframes or HTML code.

Is RPA high paying job? ›

Highest salary that a Robotic Process Automation (Rpa) Developer can earn is ₹10.0 Lakhs per year (₹83.3k per month).

Is RPA well paid? ›

A mid-career RPA Developer with 4-9 years of experience earns an average salary of ₹7 Lakhs per year, while an experienced RPA Developer with 10-20 years of experience earns an average salary of ₹12.1 Lakhs per year.

What's next after RPA? ›

RPA is defining the new era of work. The next stage is hyper-automation.

What is RPA salary? ›

An average entry level RPA Developer salary in India is Rs. 650,000 per annum and a maximum of Rs. 1,100,000 per annum.

Is RPA a stressful job? ›

Done right, this should be a positive – a chance to reduce drudge work and use the reclaimed time and energy for more strategic responsibilities. But that doesn't happen without proper planning and investment, and people know it. As a result, RPA – like AI and other forms of IT automation – can cause anxiety and fear.

Which is better RPA or Salesforce? ›

Reviewers felt that Automation Anywhere - RPA | Robotic Process Automation meets the needs of their business better than Salesforce Sales Cloud. When comparing quality of ongoing product support, reviewers felt that Automation Anywhere - RPA | Robotic Process Automation is the preferred option.

Videos

1. Robotic Process Automation RPA Landscape at Crossroads!
(Business Consultant)
2. IBM BAW to RPA integration
(Nigel Crowther)
3. Robotic Process Automation | Free Course of the Month| Day 1 | 360DigiTMG
(360DigiTMG)
4. The Robotic Process Automation (RPA) market & UiPath
(Omar Ben Hamadou)
5. PA101 - 2A RPA market and Power Automate
(FutureAbility)
6. Scaling Beyond RPA to Hyperautomation
(Salient Process)

Top Articles

Latest Posts

Article information

Author: Geoffrey Lueilwitz

Last Updated: 12/11/2022

Views: 6305

Rating: 5 / 5 (60 voted)

Reviews: 91% of readers found this page helpful

Author information

Name: Geoffrey Lueilwitz

Birthday: 1997-03-23

Address: 74183 Thomas Course, Port Micheal, OK 55446-1529

Phone: +13408645881558

Job: Global Representative

Hobby: Sailing, Vehicle restoration, Rowing, Ghost hunting, Scrapbooking, Rugby, Board sports

Introduction: My name is Geoffrey Lueilwitz, I am a zealous, encouraging, sparkling, enchanting, graceful, faithful, nice person who loves writing and wants to share my knowledge and understanding with you.