How the Communication Process Works (Example Included) (2022)

By Indeed Editorial Team

Published 6 June 2021


The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Communication is fundamental to the health and operation of an organisation. A clear communication process creates a space and platform for people to share ideas, information, facts and feelings. It improves the reliability and coordination of information. As a result, key stakeholders can make informed decisions quickly and efficiently.

In this article, we define the communication process, identify its major components and explain how a communication process works with an example for you to follow.

Related: Communication Skills: Definitions and Examples

What is the communication process?

The communication process is a dynamic framework that describes how a message travels between a sender and receiver using various communication channels. Its goal is to ensure the receiver decodes the message correctly and can provide feedback with ease and speed. This is especially important for larger organisations that need to notify people in different areas and time zones about an event, problem or change.

Technology in the workplace has made the communication process more effective. A message is no longer communicated just through voice or writing; it is also shared through audio, video, email and social media. A communication process streamlines the flow of information and takes advantage of multiple channels in the best way possible.

Communication processes need good management to sustain them in the long-run. Leaders in the workplace establish the style, tone and function of communication. If you are in a position of authority, it is especially important that you model good communication.

Key components of the communication process

Here are seven essential components that make up the communication process:

(Video) How the Communication Process Works

  1. Sender: The person who conceptualised the idea and wants it delivered to the recipient.

  2. Encoding: The way the information is described or translated into a message.

  3. Message: The idea, fact or opinion that the sender wants to communicate.

  4. Communication channel: The method of delivering the message.

  5. Receiver: The target audience of the message.

  6. Decoding: The interpretation of the message.

  7. Feedback: The response or action a receiver takes after decoding a message.

How does the communication process work

The communication process works through a series of seven steps, they include:

1. The sender develops an idea to be sent

Communication begins with an idea. For you to construct a clear and actionable message, you need to organise your thoughts. To understand the purpose of your message, answer these three essential questions:

  • Who do you want your message to reach?

  • What information does the receiver need to know?

  • What do you want the receiver to do with this information?

Related: Social Skills: Definition, Examples and Why They are Important

2. The sender encodes the message

Once the sender develops an idea, they need to present the message in a coherent structure. Ask yourself the following questions to understand the receiver's communication style better:

  • Is the receiver knowledgeable about the topic?

    (Video) The Communication Process Model Captioned

  • Does the receiver prefer a general overview or detailed information?

  • Do you need to provide any additional resources to aid their judgement?

  • Can you think of any distractions, such as preconceived ideas, that could influence their interpretation of the message?

3. The sender selects the channel of communication that will be used

Think about how you need to send your message. The communication channel you use should organise your information in a way that enhances your point. Consider the four main types of communication channels when making your decision:

Related: The Ultimate Guide To Nonverbal Communication Skills

4. The message travels over the channel of communication

The sender should select an appropriate medium for the message. This will depend on your relationship with the receiver, the purpose of your writing and the urgency of the message.

Technology has made it faster than ever to share important information. However, in the business environment, formal written communication, such as contracts and legal documents, continues to exist to safeguard the interests of an organisation and its employees.

5. The receiver receives the message

Next, the recipient receives the message. The receiver will process the message according to the communication channel the sender uses. For example, the sender could deliver the message by speaking to the receiver face-to-face. For more formal messages, the sender may present the message during a board meeting instead.

Related: Active Listening Skills: Definition and Examples

6. The receiver decodes the message

The receiver then decodes the sender's message. In this stage, the receiver processes the information, understands its context and analyses its implications. This is one of the most crucial stages in the communication process. If the receiver can successfully decode the message, this implies the effectiveness of the communication process. As a result, businesses can continue their operations with little disruption.

7. The receiver provides feedback

Feedback is the most important step in the communication process. Ask yourself the following questions to analyse and improve your future communication:

(Video) Communication Process Explained With Example.

  • Have you arranged a process for collecting feedback?

  • Have you given the receiver an opportunity to ask questions?

  • Can you pick up on non-verbal cues to understand how the message has been received?

  • Could you have done anything differently to achieve a better result?

Types of noise during the communication process

Reducing 'noise' or distractions can significantly increase your chances of successfully communicating your point. It ensures your message does not get misinterpreted or ignored, and the receiver takes it seriously instead. To effectively eliminate noise, senders should consider the receiver's personal beliefs and their physical environment. Here are the four types of noise you need to eliminate for smooth communication:

1. Psychological noise

This type of noise interferes with communication between the sender and receiver because of personal barriers. Managing psychological noise is a sign of respect. It helps build trust and encourages people to speak up Some examples of psychological noise are:

  • Preconceived beliefs

  • Biases and prejudice

  • Stereotypes

  • Sarcasm

Related: Types of Barriers in Communication

2. Physical noise

Physical noise describes external distractions in your workplace. Noise from colleagues speaking loudly or listening to music exemplifies how our surroundings can hamper us from understanding or decoding a message.

3. Environmental noise

Environmental noise makes it difficult to hear or concentrate on a message, for example, noise from a construction site or passing traffic. Noise can affect our emotions and, therefore, the way we perceive a message. That is why it is important to keep distractions to a minimum.

4. Semantic noise

Semantic noise is interference on the sender's end. This could be because of technical issues or poor communication skills. To communicate a message clearly, it is important to avoid jargon, abstract ideas and ambiguous language when writing. Similarly, speaking clearly in a relaxed and confident tone can communicate your point more effectively.

When choosing a technological channel of communication, it is best to check the file size of your attachment and the audio quality of your video before sending it to the receiver.

(Video) The Communication Process

Communication process example

Priya is a sales manager who wants to request a larger department-wide budget for the next fiscal year. To get her budget approved, she needs to go through the proper communication process. She takes the following steps:

Step 1: Priya needs to develop her budget idea before she can send it out.

Priya identifies the key stakeholders that need to approve her budget. They include the CEO and investors of the company.

Next, she outlines key information she needs to share to convince her boss about her message:

  • She needs the extra funds to remain competitive.

  • The additional budget will elicit a strong return on investment.

Step 2: Priya encodes the message.

Priya knows the receiver of this information, her CEO, very well. He prefers information that relates to the big-picture organisational goals. Her boss is also a very busy man; therefore, she needs to schedule a suitable time where he will not be distracted by other operational matters. To convince him of the importance of her budget request, she needs to provide him with valid statistics and data.

Step 3: Priya needs to select the channel of communication that she will use.

Priya decides that the best way to get her budget approved is via a face-to-face presentation.

Step 4: Priya's message travels over the channel of communication.

Priya delivers her presentation at the company's monthly board meeting.

Step 5: Priya's CEO receives her budget request during their meeting.

Step 6: Priya's CEO decodes the message.

The executives on the board ask her questions about her additional budget request. They review her statistics and discuss her presentation amongst themselves.

(Video) The Communication Process Explained

Step 7: Priya's CEO provides feedback.

After the presentation, Priya looks over the comments made and thinks about how she can use their input in future budget proposals.


What is communication process with example? ›

The message is the verbal or nonverbal content being conveyed from sender to receiver. For example, when you say “Hello!” to your friend, you are sending a message of greeting that will be received by your friend.

How does communication process work? ›

The sender selects the channel of communication that will be used. The message travels over the channel of communication. The message is received by the receiver. The receiver decodes the message.

What are the 5 communication process? ›

The communication process has five steps: idea formation, encoding, channel selection, decoding and feedback.

What are 5 communication examples? ›

In previous years, I have outlined four types of communication, but I believe there are actually five types of communication: verbal, non-verbal, written, listening, and visual.

How the communication process works essay? ›

Essay on the Process of Communication:

The four actions are encoding, sending, receiving, and decoding. The five components are sender, message, medium, noise and receiver. The actions and components combine to transfer meaning from the sender who sends the message to the receiver.

Why is communication a process explain? ›

Communication is fundamental to the existence and survival of humans as well as to an organization. It is a process of creating and sharing ideas, information, views, facts, feelings from one place, person or group to another. Communication is the key to the Directing function of management.

What are the 7 types of communication? ›

Types of Communication
  • Verbal Communication. Verbal communication encompasses all communication using spoken words, or unspoken words as in the case with sign language. ...
  • Nonverbal Communication. ...
  • Written Communication. ...
  • Visual Communication. ...
  • Listening.

What are the 8 types of communication process? ›

Summary. The communication process involves understanding, sharing, and meaning, and it consists of eight essential elements: source, message, channel, receiver, feedback, environment, context, and interference.

What are the 6 types of communication explain each? ›

The six types of communication are oral, interpersonal, nonverbal, written, visual, and listening. Oral includes any spoken speech and interpersonal involves verbal and nonverbal communication. Nonverbal is physical expression and written is the use of letters and symbols to share information.

What are the 9 communication process? ›

The nine elements of communication (Context, Sender, Encoder, Message, Channel, Decoder, Receiver, Feedback, and Noise) are essential tools or components for effective communication between sender and receiver. Communication elements are also known as the components of communication.

What are the 7 functions of communication and examples? ›

What are Communicative Functions?
  • Requesting for items/activities. This form of the communication is designed to get a desired item or action. ...
  • Refusing or rejecting items/activities. ...
  • Requesting attention. ...
  • Labeling and Describing. ...
  • Commenting. ...
  • Asking and Answering Questions. ...
  • Expressing Feelings. ...
  • Engaging in Social Routines.
25 Nov 2019

What is the example of communication in sentence? ›

She smiled, comforted by the familiarity of his unique communication style. Let's always keep the lines of communication open between us.

What are some examples of communication? ›

These include face-to-face conversations, telephone calls, text messages, email, the Internet (including social media such as Facebook and Twitter), radio and TV, written letters, brochures and reports. Choosing an appropriate communication channel is vital for effective communication.

What are 4 examples of good communication? ›

Continue to develop these skills once you're hired, and you'll impress your boss, teammates, and clients.
  • Listening. Being a good listener is one of the best ways to be a good communicator. ...
  • Nonverbal Communication. ...
  • Clarity and Concision. ...
  • Friendliness. ...
  • Confidence.
  • Empathy. ...
  • Open-Mindedness. ...
  • Respect.

What is the process of communication and how does it work quizlet? ›

communication is process of creating and exchanging meaning through symbolic interaction. sender,encoding,message,channel 1,receiver,decoding,feedback,channel 2. the receiver hears the message being spoken by the sender. the sender hears the feedback from the receiver.

What is the process of communication explain with line diagram? ›

The process of communication is the steps we take in order to successfully communicate. Components of the process of communication include a sender, encoding of a message, selection of a channel of communication, receipient of the message by the receiver and decoding of the message. Eg .

What are the stages of communication explain each stage with appropriate examples? ›

There are 8 stages of communication. And some of those stages are the official message, encoding, transmission through choice channel and medium, decoding and understanding after the transmission, the reception, and the respond and feedback after the reception.

What are the 10 types of oral communication? ›

Examples of oral communication within an organisation include:
  • staff meetings, business meetings and other face-to-face meetings.
  • personal discussions.
  • presentations.
  • telephone calls.
  • informal conversation.
  • public presentations such as speeches, lectures and conferences.
  • teleconferences or videoconferences.
  • interviews.

What are the 6 elements of communication process explain them with examples? ›

The six elements of communication process are sender, message, encoding, channel, receiver, and decoding.

How many types of communication process be classified explain with example? ›

Communication can be categorized into three basic types: (1) verbal communication, in which you listen to a person to understand their meaning; (2) written communication, in which you read their meaning; and (3) nonverbal communication, in which you observe a person and infer meaning.

What is formal and informal communication with examples? ›

Formal communication is also known as official communication and informal communication is also known as grapevine communication. Examples of formal communication are - business letters, reports, orders, etc. while examples of informal communication are face-to-face communication, telephonic conversations, etc.

What are the elements of the communication process explain each? ›

The communication process is made up of four key components. Those components include encoding, medium of transmission, decoding, and feedback. There are also two other factors in the process, and those two factors are present in the form of the sender and the receiver.

What are the 5 importance of communication? ›

This article throws light on the thirteen major importance's of communication in management, i.e, (1) Basis of Decision-Making and Planning, (2) Smooth and Efficient Working of an Organisation, (3) Facilitates Co-Ordination, (4) Increases Managerial Efficiency, (5) Promotes Co-operation and Industrial Peace, (6) Helps ...

What are the 4 most common types of communication? ›

Every person has a unique communication style, a way in which they interact and exchange information with others. There are four basic communication styles: passive, aggressive, passive-aggressive and assertive. It's important to understand each communication style, and why individuals use them.

What are the 7 examples of communication? ›

To ensure that you communicate in the most efficient and engaging manner possible and thereby enhance your productivity at work, you need to follow the 7 Cs of effective communication: Clear, Correct, Complete, Concise, Concrete, Coherent, Courteous.

What is an example of communicate? ›

He was asked to communicate the news to the rest of the people. She communicated her ideas to the group. The two computers are able to communicate directly with one another. The pilot communicated with the airport just before the crash.

What are 4 examples of communication? ›

4 Types of Communication: Verbal, Non-verbal, Written, Visual.

What are the 9 Elements of communication and examples? ›

Communication Elements- 9 Elements of Communication are Context, Sender, Encoder, Messages, Channel, Decoder, Receiver, Feedback, and Noise. Additionally, Examples of the 9 Components of Communication.

What are the 6 types of communication explain each? ›

The six types of communication are oral, interpersonal, nonverbal, written, visual, and listening. Oral includes any spoken speech and interpersonal involves verbal and nonverbal communication. Nonverbal is physical expression and written is the use of letters and symbols to share information.

What is the example of communication in sentence? ›

She smiled, comforted by the familiarity of his unique communication style. Let's always keep the lines of communication open between us.

What is the example of one to one communication? ›

One-to-one communication is the communication happening between two individuals. For example, when you talk or write something to your friend, it is one-to-one communication.

What are the 3 example of public communication? ›

Three examples of public communication include political campaigns, press conferences, and seminars.


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