Operations Consultant Resume Samples | QwikResume (2023)

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Description :

1. Translated and aligned how the strategy was operationally delivered across the company to achieve differentiation and efficiency goals essential for future growth.
2. Aligned local functions and business processes to the global Operating Model.
3. Enabled development of Business Process Management suite by aligning dozens of individual process variations in diverse business areas into seven standardized business processes.
4. Create and publish local standardized business processes on the corporate intranet.
5. Decreased maintenance and increased reliability of process documentation by defining process documentation.
6. Ensured consistent, accurate, and efficient harvesting of business decisions by introducing the Decision Model notation for documenting business rules and decisions.
7. Increased confidence of high level executives in a non-standard approach and implementation of a Business Process Management suite.
8. Drove compliance with the global Operating Model by linking business processes to functional responsibilities.
9. Increased process performance accountability by explicitly linking processes to functional areas.
10. Reduced going forward maintenance costs by programming, streamlining, and simplifying extract, transform, and load programs delivering reinsurance data to the general ledger.

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Description :

1. Managed risk and compliance with federal regulations on behalf of the bank.
2. Conducted detailed research on complex issues related to the bank's exposure to risk in regard to mortgage loans.
3. Ensured strict compliance with regulatory requirements and company deadlines.
4. Utilize strong analytical, organizational, writing and communication skills while balancing a high caseload.
5. Conducted research on inquiries and correspond with public officials and government regulatory agencies.
6. Inquiries included litigation matters, bankruptcy, escrow, short sales, loan modification, DOJ national mortgage settlement, and debt validation.
7. Ensured compliance with regulations including RESPA, UDAAP, FCRA, FDCPA, FHA, ECOA, EFTA, Truth in Lending, Fair Lending, and Predatory Lending law.
8. Worked closely with outside counsel on cases involving litigation and settlements.
9. Chosen by senior executives for sensitive projects and assignments in addition to regular caseload, including subject matter expert training of new associates.

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Description :

1. Implementation of effective policies and procedures that meet and exceed departmental revenue goals and reduction of receivable days.
   
2. Responsible for assisting with overseeing the performance of revenue cycle management activities.
3. Developed to enhance resolution-oriented billing and follow-up activities for maximum cash recovery for physician and hospital receivables.
4. Responsible for identifying correct coding initiatives that impact hospital Medicare reimbursement, updating invalid or erroneous HCPCS and CPT codes on rejected claims.
5. Identified missing diagnosis coding to increase inpatient and outpatient revenue, while managing timely electronic billing and follow-up activities for billing office staff.
6. Provided sales and marketing experience when necessary to meet corporate goals.
7. Managed staff development program and compliance training for business office and patient access areas.
8. Identify/recognize and report processing and payment trends to client senior management.
9. Assisted with the design and implementation of policies and procedures for accomplishing monthly productivity goals.

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Description :

1. Provided leadership, coaching, and direction to the patch through people development and improved restaurant operations.
2. Demonstrates values and leadership behaviors to build positive business relationships with key customers including the Operations Manager, Crew, and Customers.
3. Consults and is accountable for creating a positive work environment while working shoulder-to-shoulder with restaurant managers and restaurant leadership.
4. Worked with the management team regarding the training needs of individuals as well as group needs for continuous development and career path.
5. Responsible for customers' overall level of satisfaction through outstanding customer service, cleanliness, and quality.
6. Track and record individual store revenue as well as team sales goals.
7. Set precedence for other managers as well as crew, by leading by example and demonstrating outstanding service efforts as well as best practices.
8. Responsible for training 2nd assistant managers as well as swing managers.

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Description :

1. Managed solutions development, wrote scope of work, developed cost estimates, identified risks and bottlenecks, and devised implementation plan for on-time delivery of projects.
2. Provided on-site client support, knowledge transfer, and training for internal and client resources.
3. Monitored and optimized post-deployment network performance.
4. Led team of 10+ resources recognized for earning best market-specific quality indicators for service deployment nationwide during network integration of Cingular Wireless.
5. Championed Learning Center training program to clients nationwide producing $200K in revenue per training.
6. Developed new services solutions and led the end-to-end delivery of those services including planning, implementation, and support.
7. Managed implementation of BSS-related activities at the Network Operations Center (NOC) and Remote Operations Center (ROC).

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Description :

1. Managed and created site infrastructures, policies and procedures, Human Resource duties, financial management, and daily operations.
2. Responsible for the financial viability of the property including market analysis, analytical operations reports, rate and revenue management.
3. Motivated, lead, and developed those team members in offering outstanding customer service, achieving budgeted revenue goals, and Profit & Loss control.
4. Increased Total Revenue from $850 thousand a year to 1.2 million in the first year, and 1.5 million within 4 years.
5. Transformed facility into the company's top revenue generator out of 63 locations nationwide.
6. Increased Monthly Total Revenue from 71,000 to 106,000 in the first year and 130,000 per month within 4 years.
7. Grew and maintained at least a 5% increase in Total Revenue as well as Net Operating income every year.

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Description :

1. Performed reconciliation of inbound demographic & payroll feeds as well as outbound feeds, researching data discrepancies, and performing analysis.
2. Worked on actuarial valuation extract analysis and support, various data clean-up, contractual participant statements, and governmental reporting projects.
3. Designed custom reports and building complex SQL, Access and OmniScript queries in both Sybase and Microsoft Access databases.
4. Performed analysis and data updates to support client inbound and outbound data feed.
5. Created and documented the current processes and procedures used for inbound and outbound feeds and sweep reconciliation.
6. Performed advanced analysis and data mining to support the various client and internal operational projects by writing SQL queries in data extracts and OLTP databases.
7. Performed manual and mass data updates via station to resolve data discrepancies, clean-up projects, and CERs.

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Description :

1. Conducted internal audits and research to analyze high-risk operational issues, monitor production, and make strategic recommendations to middle and senior management.
2. Developed and implemented new auditing procedures specifically designed to monitor and analyze billing of medical devices.
3. Supplies for compliance with established Medicare requirements and company guidelines.
4. Created and utilized spreadsheets, databases, and graphs to provide complex statistical reporting, strategies, and recommendations to management.
5. Conducted monthly internal audits of randomly sampled Medicare claims to ensure maximized quality, compliance, and efficiency in the billing process.
6. Provided audit results and feedback to department leaders resulting in an 8% increase in billing accuracy within the first 4 months after process implementation.
7. Reviewed external Medicare audits and provided analysis used to establish updated billing procedures that decreased Medicare payment reversals by 90%.
8. Teamed with other site leaders to regularly inspect DJO's Shoreview location for adherence to "5S" standards to ensure a safe, secure and well-organized workplace.

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Description :

1. Selected as one of the top store managers in the company to be assigned as an expatriate to help transform stores.
2. Responsible for the training and development of the store management team and associates.
3. Mentoring and training the store manager, on company systems, that encompassed, replenishment, budgeting, payroll, expense control, P&L, and report utilization.
4. Analyzed sales trends and categories of the customer's shopping habits to maximize sales and profit.
5. Designed the merchandising sales floor plan of the bi-level store, to ensure proper merchandise categorization, based on customer purchasing habits.
6. Responsible for the complete interior and exterior remodel of the store, partnered with the store manager.
7. Facilitated daily training sessions with store personnel on systems, store standards, policy, and procedures, teamed with the store manager.
8. Mentored a help develop the District manager through multiple meetings each week.

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Description :

1. Responsible for providing continuous guidance, improvement, and solutions through quality assurance, quality control, productivity and documentation review.
2. Responsible for creating, implementing and tracking quality standards for back-office operations.
3. Worked to develop and maintain policy and procedure documentation to ensure that all standards were being met.
4. Involved in or led in operational projects to monitor impact to unassociated departments, to monitor the effect on quality and documentation and to improve processes.
5. Acted as liaison between the back offices of the broker/dealer and the Project Management Office.
6. Served as a point of contact for all broker/dealer operational questions and escalations from all back-office departments as a subject matter expert.
7. Developed and documented the process that allowed capture and import of client data, staff data, and company forms into several company databases.

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Description :

1. Assisted Asset Leader as needed by providing leadership & coordination to the team of approximately 60 line operators, maintenance personnel and engineering staff to safely achieve objectives.
2. Supervised, managed schedule and time approval for 60 employees.
3. Worked with the Training Team to meet Operator certification goals.
4. Created SOPs, process standards and training material for use in training Operators.
5. Continuously improved the changeover process using Lean principles to improve Operational Equipment Efficiency (OEE) by reducing safety hazards.
6. Lead investigations after safety incidents and followed up with Operations and Safety Team members to identify gaps and then developed and implemented countermeasures.
7. Delivered presentations and lead meetings with large audiences on a regular basis including pre-shift, daily planning and "hot spots" meetings.
8. Lead Gemba walks daily to ensure team compliance with safe work and safe environment practices, housekeeping, and standard work task compliance.

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Description :

1. Improved PAC from 27% to 36% in less than 6 months through the successful implementation of the Restaurant Department Management operations.
2. Improved overall customer satisfaction by 20% through conducting onsite operations diagnostics and identifying operational inefficiencies, and customer service opportunities.
3. Increased management staff size by 50% through the implementation of a training and development plan for the organization.
4. Acted as a liaison with the franchisee and corporate staff to identify and resolve operational, Human Resources, sales, and profit opportunities.
5. Coordinated and implemented training programs to provide overall positive business results.
6. Facilitated an environment that produced zero workplace injuries, through the coordination and implementation of an effective safety committee program.
7. Supervised teams of 25+ managers and 150+ employees to achieve outstanding business results.

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Description :

1. Formulated and implemented a comprehensive plan for financial development and growth for the foundation.
2. Responsible for all aspects of major gift-giving efforts as well as non-government fundraising.
3. Successfully acquired funding for the operational budget as well as excess.
4. Provided leadership to five (5) direct reports, creating an operational environment that was scalable to rapidly grow in line with organizational expectations.
5. Prepared other senior management and board members for meetings to discuss options available for clients to meet aggressive yearly goals.
6. Worked closely with outside counsel to ensure projects are in compliance with legal, governmental and reporting requirements.
7. Routinely chart progress against planned goals, adjusting for variances.
8. Defined and implemented ongoing compliance of procedures and documentation at all levels of the non-profit organizations.