Privacy Notice | Momentive (2023)

This Privacy Notice applies to all the products, services, websites and apps offered by Momentive Inc., Momentive Europe UC, Momentive Brasil Internet Eireli, Momentive Netherlands B.V., and other Momentive affiliates (collectively “Momentive”), except where otherwise noted. We refer to those products, services, websites, and apps collectively as the “services” in this notice. Unless otherwise noted in your contract, our services are provided by Momentive Inc. inside of the United States, by Momentive Brasil Internet Eireli inside of Brazil, and by Momentive Europe UC everywhere else.

References in this Privacy Notice, to data, personal information or just information, are all references to Personal Data. Personal Data means information relating to a living individual who is, or can be, reasonably identified from information, either alone or in conjunction with other information (a "Data Subject").

Creators: You hold an account within a Momentive service and you either directly create surveys, forms, applications, or questionnaires or you are collaborating on, commenting on, or reviewing surveys, forms, applications, or questionnaires within an account.

  • 3.1 Creator

    We process personal data about you where:

    • You have consented;
    • We need to fulfill our contractual responsibility to deliver the services to you; or
    • We have a legitimate interest to:
      • improve the service experience; and
      • develop new products and service features.

    In each of the instances where we describe how we use your data in this Privacy Notice, we have identified which of these grounds for processing we are relying upon.

    You have consented to us using certain types of tracking and third party cookies on our websites. In particular:

    • Cookies and Similar technology.

    We or third party data and advertising platforms that we work with may use or combine multiple technologies, such as cookies, page tags, mobile identifiers and IP addresses to infer users’ common identities across different services and multiple devices such as tablets, browsers, and mobile phones. We may do so, for instance, to tailor ads to users, to enable us to determine the success of our advertising campaigns and to improve upon them. These third party data and advertising platforms may sometimes use data that we provide to them in order to improve their technologies and their ability to match common devices to users. We also may use this technology to allow a Creator to measure the performance of their email messaging and to learn how to improve email deliverability and open rates. You can withdraw your consent at any time.

    More details: The above data and techniques are used for personalized marketing, analytics, and related purposes. To learn more about interest-based advertising and how to opt-out of it, please see our Cookies Notice in Section 6. We use this data to personalize online marketing campaigns to be relevant to you and your interests in our services. By clearing your cookies in your browser settings, you will no longer see personalized messages in this way but you continue to see ads over the internet that are not based on the information you provided to Momentive. Depending on your geographic location you can also withdraw your consent using our in-product cookie management tools.

    We process your personal information in the following categories of data for legitimate interests pursued by us, which are described in detail in this Privacy Notice. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used. Our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected.

    • Contact Information.

    We use contact information to respond to your inquiries, send you information as part of the services, and send you marketing information (for as long as you do not opt-out).

    More details: We use your email address to send you marketing (newsletters), unless you indicate a preference to opt-out and for general updates on your account. You can opt out of marketing communications at any time by clicking on the “unsubscribe” link in them and changing the relevant setting on your My Account page.

    • How you use our services.

    We use information about how you use our services to improve our services for you and all users and to make recommendations to you and your organization about our other services.

    More details: We collect information about the types of surveys/forms/applications you create (e.g. HR surveys), the types of plans you purchase and your account transactional behavior to build a profile about you so as to help direct you and your organization to other relevant features and services we offer and to optimize user experience, for example by making recommendations to you or your organization.

    We may also use usage information such aslevelsand natureof activity in your accountand number of responses you arereceivingto personalizethefeatures andserviceswehighlight foryouand your organizationin our Sites, improve user experienceand to make recommendations toyou and your organizationabout our servicesthrough our sales and marketingefforts.

    • Device and browser data.

    We use device data both to troubleshoot problems with our service and to make improvements to it. We also infer your geographic location based on your IP address.

    More details: We collect this to help us improve your service experience through a specific device/browser by optimizing how the website looks in a particular browser, how your screen brightness affects your experience and to ensure the service operates optimally and as it should on different devices and browsers.

    • Log data.

    We use log data for many different business purposes to include:

    • To monitor abuse and troubleshoot.
    • To create new services, features, content or make recommendations.
    • To track behavior at the aggregate/anonymous level to identify and understand trends in the various interactions with our services.
    • To fix bugs and troubleshoot product functionality.
    • To investigate security issues.

    More details: Your IP address is used to determine where an unknown/unauthorized access may have occurred in your account (abuse monitoring).

    • Referral information.

    We use referral information to track the success of our integrations and referral processes.

    • Third parties and integrations.

    We collect and use information from third parties and integration partners, where applicable to one of our services, to:

    • Ensure you can sign-up to our service from a third party integration like Facebook/LinkedIn/Microsoft/Google/SSO;
    • To personalize our services for you; and
    • Ensure you can use our service in conjunction with other services.

    See further information here on our API partners – for other Momentive services see below or on the website for that service.

    • Service and Marketing uses.
    • Profiling. We combine information about you from third party sources with information we hold about you to create a user profile, which will help us to make our sales and marketing efforts more relevant to you and to personalize and improve your service experience.
    • Machine learning. We use machine learning techniques on certain data in order to provide users with useful statistics and more relevant insights from the data they have collected using our services and to optimize our marketing campaigns and for fraud detection. For example, if you have used open text questions in a survey, our machine learning may provide you with useful insights into the trends in responses to that question in our Analyze survey tool.
    • To manage our services we will also internally use your information and data, for the following limited purposes:
    • To enforce our agreements where applicable;
    • To prevent or address potentially unlawful activities; and
    • To screen for and prevent undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud.
    • Legal uses.

    To respond to legal requests or prevent fraud, we may need to use and disclose information or data we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

    We collect and use the following on the basis that we have to use this information in order to fulfill our contract with you:

    • Your Account Information.

    We need to use your account information to run your account, provide you with services, bill you for our services, provide you with customer support, and contact you or your organization about your service or account. We may also use billing information in aggregate to determine billing and payment trends and, as needed, to adjust or manage pricing at the individual level or across all service users. We occasionally send you communications of a transactional nature (e.g. service-related announcements, billing-related matters, changes to our services or policies, a welcome email when you first register). You cannot opt out of these communications since they are required to provide our services to you.

    • Your Profile.

    We process other aspects of your account information (like the personal information you provide about your job, your job title, and your marketing preferences) as well as information obtained from public sources, for legitimate interests like providing you with a personalized experience and relevant and useful marketing information as well as to make other product, feature and service recommendations to you and your organization to optimize the use of the services we offer. If you are part of a SurveyMonkey Enterprise account, we also provide an opportunity for you to upload a photo so that your administrator(s) and colleagues can identify you.

    You can object to us using your information as described above but in some cases, our ability to fully and properly provide our services to you may be impacted if you do not want us to collect or use the above data. Furthermore, if you are a SurveyMonkey Enterprise account holder, your organization controls some of the data which you include in your profile and they can also edit or remove that information through the primary administrator(s) of that account.

    In relation to Survey Data

    • Your Content.

    We also use survey questions and responses on an aggregated or deidentified basis as described in this Privacy Notice. We will never sell individual response data or identify/contact individual respondents except on your request or where required by law. Feature descriptions will identify where this is feature linked. See our “Respondent” section.

    If you are part of a SurveyMonkey Enterprise plan, your plan’s administrator(s) can transfer your survey questions and responses to, or share them with, other members in your team, including your plan’s administrator(s) themselves. Your plan’s administrator(s) can also delete your survey questions and responses. Your plan’s administrator(s) may alsohave the ability tomake changes to any aspects of your survey questions and analysis. Please refer to your organization’s internal policies if you have questions about this.

    Finally, if you use our survey tool, depending on the package you are on and the settings you have selected, your Respondents may reach the standard survey end page on completion of a survey. The end page is part of the Momentive website. We may include our own research surveys and polling on this end page. These surveys are optional for any Respondent to take or skip.

  • 3.2 Respondent

    We process your personal information in the following categories of data for legitimate interests pursued by us, which are described in detail in this Privacy Notice. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used. Our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected.

    • Cookies (to include page tags).

    We collect information using cookies when you take a survey. These cookies are used to ensure that the full functionality of our survey service is operational, to ensure the survey operates appropriately and optimally. For more information please read our Cookies section below and our Respondent Cookies Notice. After completion of a survey, in most cases, you will be re-directed to our website and treated as a website visitor where other cookies may be used so you should read our Website Visitor section if this is of interest to you.

    Examples

    We use page tags to allow the email sender (for a survey or form for example) to measure the performance of email messaging and to learn how to improve email deliverability and open rates. We also use cookies to ensure a respondent can only take a survey once (where the Creator has set this function) and to track completion rates of surveys.

    • Contact Information.

    We only use contact information to respond to an inquiry which you, as a Respondent, submit to us.

    Examples

    Our customer support team uses your email address to communicate with you if you have contacted us about a survey, form, application, or questionnaire you received, but we will not send marketing to you unless you have otherwise opted-in to marketing.

    • How you use our services.

    We use information about how you use our services to improve our services for you and all users.

    Examples

    We collect information about the types of questions you answer. This data will be aggregated and deidentified so we can examine patterns in terms of respondent preferences when submitting responses (see further below in Information for Survey Respondent section). We collect and use all this data for our legitimate interests like helping us improve the experience for respondents (so that questions are easier to answer), for training purposes and to understand industry trends in and to help improve the completion rates on surveys/forms.

    We will also use usage information such as the type of survey, form, questionnaire or application that you answered to personalize products we show you on completion of a survey when you are re-directed to our website and to make recommendations to our customers about usage of our services.

    • Device and browser data.

    We use device data both to troubleshoot problems with our service and to make improvements to it. We also may infer your geographic location based on your IP address.

    Other Examples

    We collect this to ensure that service experience works well across all possible devices and to infer geographic location to produce aggregated data around Respondent location trends. We also want to use this information to provide an additional data layer to Creators so that they can filter responses by e.g. inferred geographic location. Note however, that we do not collect precise GPS co-ordinate location. We just infer location from IP address. Finally we will use this information to compare and look at trends on how our service operates and how you interact with surveys, on different browsers and devices.

    We use log data for many different business purposes including the following:

    • To monitor abuse and troubleshoot;
    • To create new services, features, content or make recommendations;
    • To track behavior at the aggregate/anonymous level to identify and understand trends in the various interactions with our services; and
    • To fix bugs and troubleshoot product functionality.

    Examples

    Your IP address is used to ensure that you do not complete the same survey, form, application or questionnaire twice if the creator has included settings to avoid this (ballot stuffing), for abuse monitoring purposes (so we can identify a Respondent who abused the survey taking experience in a manner contrary to our usage policies or to facilitate the Creator in complying with their own legal obligations). We also collect log data to collate aggregated data and metrics on activity at a non-identifying level and so that we can identify trends in survey taking over time.

    • Third parties and integrations.

    We will collect and use information from third parties and integration partners to facilitate Creators in sending surveys/forms/applications/questionnaires to you.

    • Machine learning.

    We will use machine learning techniques on response data, metadata (as described above) and cookie data, in order to provide Creators with useful and relevant insights from the data they have collected using our services, to build features, improve our services, for fraud detection and to develop aggregated data products. You can read more about this in relation to surveys below.

    • To manage our services we will also internally use your information and data, for the following limited purposes:
    • To enforce our agreements where applicable;
    • To prevent potentially illegal activities; and
    • To screen for and prevent undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud.
    • Legal uses.

    To respond to legal requests or prevent fraud, we may need to disclose any information or data we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

    Use of survey data

    In general survey responses are controlled and managed by the Creator (the person who sent or deployed that survey). In those instances Momentive is only processing those responses on behalf of the Creator.

    Creator and Respondent trust is paramount to everything we do and so when we do use data about Respondents, we put Creators and Respondents first. When we do an analysis of response data we only do so once we aggregate and anonymize or pseudonymize the data.

    We go into more detail below on how Momentive uses survey data. A Creator has some controls over how we use responses in their Account settings and may have turned off our ability to apply machine learning to responses where it is linked to a specific product feature in some cases.

    Momentive uses data in the ways described below, for our legitimate interests as described in this section:

    The data impacted by this section includes:

    • Survey type, question type and responses (at an aggregated and anonymized/pseudonymized level only)
    • Device data
    • Log data

    Momentive will use automated processes and machine learning, to analyze survey responses, which in turn helps us to:

    • Aggregate response data and activity:

    We will do this so that we can identify trends, build product features that optimize responses, make product recommendations and provide guidance on which products and services work best in different scenarios. For an example of this check out how SurveyMonkey Genius works here.

    • Extract and analyze usage patterns:

    By understanding Respondent interaction in different types of surveys we can:

    • improve our services and ease of use: for example, we might identify when respondents prefer multiple choice versus open text questions and make predictive response suggestions when certain question types are selected. We might also use this data to help improve analysis of responses,
    • undertake personalization for survey Creators and Respondents (for example by customizing the page on our website which a Respondent sees at the end of a survey - See more about Customizing Survey End Page here). If a Respondent does not want to be included in this personalization they can clear the cookies in their browser settings after taking a survey,
    • improve user experience (for example, by collecting and using device and browser information from Respondents to improve how our survey service operates on those devices and in those browsers), and
    • identify insightful data trends (which never identify any individuals).
  • 3.3 Visitor

    We process personal data about you where:

    • You have consented or;
    • We have a legitimate interest to:
      • improve the service experience; and
      • develop new products and service features.

    In each of the instances where we describe how we use your data in this Privacy Notice, we have identified which of these grounds for processing we are relying upon.

    When you have consented or we have a legitimate basis for doing so, we collect and use the following information about you:

    • Contact Information.

    We use contact information to respond to your inquiries or send you information about our services, either where you have agreed to this at the point of providing your information or where you operate in a business which may be interested in our services and for as long as you do not opt-out.

    We provide your email address to a member of our sales team who will contact you if you submitted an inquiry through one of the online forms on our site. You will also receive marketing communications from us if you have consented to this at the point where you provided your information or alternatively where your business may otherwise find the information about related services of interest. We will always provide you with the means to opt-out of this marketing at any time.

    • Cookies and similar technology.

    We or third party data and advertising platforms that we work with may use or combine multiple technologies, such as cookies, page tags, mobile identifiers and IP addresses to infer users’ common identities across different services and multiple devices such as tablets, browsers, and mobile phones. We may do so, for instance, to tailor ads to users, to enable us to determine the success of our advertising campaigns and to improve upon them. These third party data and advertising platforms may sometimes use data that we provide to them in order to improve their technologies and their ability to match common devices to users.

    Examples

    To personalize marketing campaigns run through third party advertisers and help Momentive measure online advertising success and to deliver ads for our services based on user preferences. See our Cookies section. If you do not want Momentive to use this information to serve you targeted ads about our services, you may indicate your preferences at https://www.aboutads.info, https://preferences-mgr.truste.com/ or, if you are located in the European Union, at https://www.youronlinechoices.eu/. You may continue to receive ads over the internet that are not based on information you provided to Momentive.

    As a result of the above data we collect, we also carry out the following processing for legitimate business interests pursued by us:

    • User Profiles.

    We combine information about you from third party sources with information we hold about you to create a user profile, which will help us to make our sales and marketing efforts more relevant to you and to personalize and improve our marketing/sales campaigns and website experience.

    • Machine learning.

    We use machine learning techniques on certain data in order to optimize our marketing campaigns.

    We process your personal information in the following categories of data for legitimate interests pursued by us, which are described in detail in this Privacy Notice. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used. Our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected.

    • Device data.

    We use device data both to troubleshoot problems with our service and to make improvements to it. We also infer your geographic location based on your IP address. Some examples relevant to you:

    Examples

    We collect device and browser information from you to troubleshoot website functionality issues and to fix bugs.

    • How you use our services.

    We use information about how you have interacted with our websites to improve our website services for you and all users. Some examples relevant to you:

    Examples

    We collect information about the webpages you have visited and your activity on our sites at an aggregate level. We collect this information so that we can track the most visited and most useful parts of our website to identify what are our most popular services.

    • Log data.

    We use log data for many different business purposes including the following:

    • To monitor abuse and troubleshoot;
    • To track your preferences and create new services, features, content or make recommendations personalized for you;
    • To track behavior at the aggregate/anonymous level to identify and understand trends in the various interactions with our services; and
    • To fix bugs and troubleshoot product functionality.

    Examples

    Your browser type to determine how we can present our website best within that browser environment.

    • Referral information.

    We use referral information to track the success of our integrations and referral processes.

    Examples

    If you clicked on an advertisement for one of our brands, presented by one of our partners on the web, which brought you to one of our websites, we will record this information to help us track the success of advertising campaigns

    • To manage our services, we will also internally use your information and data, for the following limited purposes:
    • To enforce our agreements where applicable;
    • To prevent potentially illegal activities; and
    • To screen for and prevent undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud.
    • Legal uses.

    To respond to legal requests or prevent fraud, we may need to disclose any information or data we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

    In some cases, as a former website visitor, we may not have any personal information about you (for example if you have not interacted with our site or have cleared your cookies).

We, or our service providers and other third parties we work with, place cookies when you visit our website and other websites or when you open advertising content online or emails that we send you, in order to provide you with more tailored marketing content (about our services or other services), and to evaluate whether this content is useful or effective. For instance, we evaluate which ads are clicked on most often, and whether those clicks lead users to make better use of our tools, features and services. If you don’t want to receive ads that are tailored to you based on your online activity, you may “opt out” of many of the companies that are involved in such tailoring by going to https://www.aboutads.info, https://preferences-mgr.truste.com/ or, if you’re located in the European Union, at https://www.youronlinechoices.eu. Opting out in this way does not mean you will not see any ads; it just means that you will not see ads that have been tailored to you based on your activities and inferred preferences.

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