Top 15 Process Analyst Skills (2023)

Here's how project management is used on process analyst resumes:

• Developed operating principles to align project management office strategy with its business partners and real-time tracking capabilities for enterprise resource utilization.
• Project management and expediting of the Pharmacy Rework Process including vendor relations, data/statistical reporting, and documentation of process flows.
• Tasked with project management duties for JetBlue internal learning development applications and employing project management standards into the process.
• Work part-time as an analyst creating statistical information, project management, conversion testing, and developing operational documentation.
• Maintained communications between team and key individuals from administration, nursing, medical staff and project management.

Here's how business process is used on process analyst resumes:

• Managed the end-to-end telephony and data business process and provided quality support by tracking sales order from placement to customer delivery.
• Established policy and defined data governance practices that will launch repeatable, measurable business processes for improving data quality.
• Contributed within small project teams specializing in business process design and related technology systems development for industry leading clients.
• Analyzed and mapped HR business processes identifying automation or revision opportunities and served as project lead to implement solutions.
• Developed a Super user network for the successful implementation of consistent business processes and ultimately the implementation of SAP.

Here's how customer service is used on process analyst resumes:

• Gathered user requirements from Sprint Business Customer Service organization and translated business needs into concisely documented system requirements and design.
• Designed and implemented two additional QuickBase databases for departmental customer service needs including satisfaction metrics used by the AVP.
• Provided excellent customer service to a large portfolio of sensitive clients, while maintaining and cultivating professional relationships
• Analyzed information submitted for follow-up from the Customer Service department/others to determine the appropriate course of action.
• Assisted the organization to achieve cost-effective production with increased quality, efficiency and satisfied customer service.

Here's how continuous improvement is used on process analyst resumes:

• Communicate effectively with management and work closely with other departments* Recommend and drive continuous improvement through analysis and experience.
• Developed, implemented and facilitated employee involvement process including problem solving, continuous improvement and formal team processes.
• Led enterprise continuous improvement projects using quality improvement methodologies, data analysis and team facilitation.
• Facilitated, tracked, assessed and facilitated multiple groups to achieve continuous improvement in quality.
• Directed equipment modifications reinforcing continuous improvement with a focus on ergonomically improving the manufacturing processes.

Here's how sigma is used on process analyst resumes:

• Trained business leaders on new Six Sigma Outside-In initiative and conducted beta project analysis.
• Mapped an intelligence process from inception to conclusion utilizing Six Sigma methodology.
• Completed two Six Sigma projects related to insurance claim submission procedures - saved a combined $2.87 million in 15 months.
• Apply Lean Six Sigma concepts and quality tools to reduce wastes, eliminate non-value added activities, and improve processes.
• Applied Lean Six Sigma principles to conduct root cause analysis and mapping of current processes and systems.

Here's how data analysis is used on process analyst resumes:

• Managed team of 5 co-located intern resources utilized for business and data analysis activities.
• Developed reports and provided extensive data analysis pertaining to equipment metrics and process performance.
• Utilized data analysis to explain customer and financial implications of billing errors.
• Facilitated quality meetings and performed in-depth data analysis of quality indicators.
• Measure and drive process adherence, system user adoption, and data quality accountability by analyzing large data sets in Excel.

Here's how ensure compliance is used on process analyst resumes:

• Review blueprints, engineering data and customer specifications to ensure compliance and accuracy within processes and planning.
• Performed audits to ensure compliance with policies and procedures with Sabanes-Oxley
• Carry out quality audit on processes impacting on product quality and to ensure compliance with corrective actions from previous audits.
• Executed construction audits of new store and remodel projects to ensure compliance to the construction contract and the project agreement.
• Participated in the implementation of new methods and procedures to ensure compliance with rules and regulations in the financial sector.

Here's how sql is used on process analyst resumes:

• Upgraded programs from FoxPro to SQL server to automate and streamline the assumption update process with SQL procedures and DTS packages.
• Write and modify customized financial reports using Oracle's Developer 2000 Reports 2.5, utilizing SQL, SQL*Plus and PL/SQL.
• Validated and executed SQL DML / DDL scripts utilizing various tools such as SQL*Plus and Toad for Oracle and DB2.
• Leveraged knowledge of Oracle RDBMS and SQL to provide the Marketing and Merchandising departments with custom data/reports as needed.
• Managed data recording in database to tally inventory of drugs in warehouse by using MS Access and SQL.

Here's how visio is used on process analyst resumes:

• Create Business and System Process flows in MS VISIO 2010 for SAP Functional and technical design documents.
• Performed process analysis using VISIO and Process Charter tools.
• Created detailed process maps using Visio TaskMap per department style guidelines/requirements.
• Documented process flow(s), utilizing Visio for operation sites in PA, VA, and NC.
• Established Training Manuals, Go-to-Market Standard Operating Procedures (SOP) and produced process flows through MS Visio.

Here's how operational procedures is used on process analyst resumes:

• Interacted with staff to analyze existing operational procedures.
• Prepare and review Standard Operational Procedures.
• Read and analyze Standard Operational Procedures (SOP) to determine obscure content in functional areas for process efficiency.
• Interact with staff in analyzing existing operational procedures and interpreting how client needs can be better met.
• Spearhead collaboration and documentation of standard onboarding and ongoing operational procedures with Finance, Corporate Tax, and Operations.

Here's how process documentation is used on process analyst resumes:

• Conducted quarterly reviews of over 50 procedures to ensure their appropriateness and created new process documentation as necessary.
• Worked with process owners and performers to insure business and accounting procedures were accurately captured with process documentation.
• Created corporate standard for process documentation and web-based platform for its delivery to operations.
• Develop process documentation and technical competency to support any severity one issues and outages.
• Transitioned customer issue escalation process through process documentation and training 4.

Here's how business partners is used on process analyst resumes:

• Manage Relationships between contractors and internal business partners across departments, providing day to day operational support.
• Prepared reports showing expense allocation across business lines targeting areas of concern and recommending corrective action steps.
• Performed batch billing QA testing; coordinated operational readiness reporting for several business lines.
• Facilitated process changes through communication and relationship building with external and internal business partners.
• Interacted with external business partners to obtain sufficient and correct paperwork.

Here's how troubleshoot is used on process analyst resumes:

• Trained new employees in the Paper Making Lines on computer systems and on call 24/7 to troubleshoot any computer problems.
• Required the ability to troubleshoot failed checks and perform the necessary maintenance to place the equipment back into service.
• Applied extensive knowledge of products and vendors procedures to successfully troubleshoot all aspects of reported problems.
• Led effort to troubleshoot and reconcile an $8 million delinquent vendor account.
• Relied upon resource to research, troubleshoot, and resolve client investigation requests.

Here's how current processes is used on process analyst resumes:

• Facilitated discovery sessions with several departments in information technology to obtain knowledge of current processes and document them.
• Determined customer objectives, analyzed current processes, developed cost-effective production and operational improvements.
• Provide guidance to the Medicare Reconciliation department by improving and streamlining current processes.
• Analyze current processes and revise them to increase efficiency and effectiveness
• Meet with leadership and agents throughout the company to create a picture of the current processes and their shortcomings.